“Smush” took out all my shipping zones.

Hey there @jennyhp thank you for contacting us.

I’m really sorry for the inconvenience experienced, I was wondering you could please let us know which plugin are you using to create the shipping zones? And the version of Smush, and WordPress?

Looking forward to your reply.

Jorge

Hi, sorry I only work part-time.
Flexible Shipping Version: 3.9.9
Author: WP Desk

Wordpress version 5.3.2–en_GB
woocommerce Version 3.9.2

Jenny

HellO @jennyhp

Thank you for your response!

I tried to replicate the issue but I admit I wasn’t able to and I’m not quite sure what exactly should I do to see it.

That’s why first I’d like to ask you to try something: could you try re-enabling the Smush plugin and then, after you confirm that it’s “hiding” those shipping zones again try

– check if Lazy Load option is enabled in Smush and if so temporarily disable it
– and if that helps, enable it back but then in its settings disable just “iframe” option?

Let me know, please, if any of that helped to keep plugin enabled and not “wipe out” those zones. If none of that helps, please disable plugin back but then let me know exactly how should I configure those shipping zones and what exact steps to take after that to replicate the issue on my test site.

I’d like to give it a go to find out what is causing the problem.

Kind regards,
Adam

Hello @jennyhp

I hope you are doing well!

We haven’t heard back from you for a while now so we’ve marked this ticket as resolved. If you do have any followup questions or require further assistance feel free to reopen it and let us know here.

Kind regards,
Nastia