Smush getting stuck

Will do. I’ll check with InMotion hosting tonight.

Ok, now it’s personal. I went back to InMotion Hosting, and here is their response:

‘Let Smush know that the IP isn’t blocked and we upgraded the PHP to 7.4 and set the memory to 1GB along with the max_upload_time and execution time to 300 seconds.’

I went back to my WordPress site and tried Smush again. Same issue — stalled at 101 images compressed. I have attached a new console screenshot. At this point, let me know if you need my WP credentials to view my site from the inside.

https://www.pinterest.com/pin/199706564717158770/

I’ve now started going through my entire media library. When I smush images individually, the thumbnail remains visible and the library says it has been compressed. However, in going through my entire library there are several instances where the thumbnail is not visible. The image still appears in the live blog post, but the thumbnail is absent in the media library. Thoughts?

Hi @kellywilliamsphotographer

From the screenshot, it seems something still getting the block status and other issues are from any Chrome extension.

Can you try the incognito mode and see if makes any difference?
https://support.google.com/chrome/answer/95464?co=GENIE.Platform%3DDesktop&hl=en

https://monosnap.com/file/fbKzopIyds5jWkMO1tR99HCrSH4yaV

Could you please send me an email to [email protected] using this template:

Subject: “Attn: Patrick Freitas”
Message: link back to this thread for reference

Best Regards
Patrick Freitas

Hi. Could someone please respond to my problem of Smush getting stuck? On January 21st, this issue was kicked up to the developers. Unfortunately, it seems that the developers changed the settings on my blog.kelly-williams.com, NOT blog.kellywilliamsphotographer.com. Please contact me and let me know if you have a backup of the files.

Ok, problem solved once I spoke with InMotion, but please, any updates would be appreciated.

Hi @kellywilliamsphotographer,

Apologies for the delay here, I’m discussing this with Patrick and he’s reviewing it further so we’ll do our best to get back to you as soon as possible.

Best regards,
Predrag

Hi @kellywilliamsphotographer

I hope you are doing well.

Our developers confirmed we tested it on a lab site and were able to replicate the issue.

There is a fix coming on the Smush 3.8.3 which is going to be released in ~3 weeks when all tests are done.

Kindly keep eyes on the plugin update.
Best Regards
Patrick Freitas

Thank you very much for all of your help.

–Kelly