SMTP Timeout – WooCommerce Orders Fail

  • Resolved bluebirdwebdev

    (@bluebirdwebdev)


    3 years, 7 months ago

    When using the WP Mail SMTP plugin with WooCommerce, if a customer orders a a lot of downloadable items (in this case 20x unique downloadable/virtual items), after a period of 60-80 seconds, the order checkout page times out and does not proceed to the “Thanks for your order” page.

    If I disable the plugin , the problem goes away. No other plugin/theme conflict exists, it only happens if I enable WP Mail SMTP.

    The order itself actually completes, but is duplicated twice in WooCommerce as two separate orders, and the customer receives 20x emails for their 20x downloadable files, however all order notifications are duplicated (they are received twice)

    My settings are:

    Other SMTP
    Outgoing Mail Server Hostname smtp.gmail.com
    Outgoing Mail Server Port 587
    Envelope-From Email Address [email protected]
    Security TLS
    Authentication OAuth 2.0

    Any ideas?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter bluebirdwebdev

    (@bluebirdwebdev)

    I tried several different SMTP providers, using an SMTP plugin within WordPress, and none of them were able to fix the problem.

    I also tried a competing plugin Post SMTP Mailer/Email Log using several different SMTP providers and none of them were able to fix the issue.

    I did however manage to solve this by setting up an SMTP send at my server level, rather than WordPress/CMS level.

    As soon as I did that, the timeout on the WooCommerce checkout page went away and emails were successfully delivered in bulk to the purchaser.

    So there’s obviously some kind of issue with WordPress/WooCommerece/third party SMTP plugins when dealing with large quantities of downloadable/virtual items being ordered, since virtual items send an email to the customer for each item ordered.

    Hi @bluebirdwebdev.

    Thanks for the details. The time-out can happen when connecting to the SMTP server and it may work when you disable the plugin. However, we do not have any known issues with WooCommerce. Could you please let me know if you’re using other WooCommerce extensions and they are sending emails? About the duplicate notifications, when you’re using Gmail, the emails are also sent to your mailbox ‘Sent’ directory. Probably the receiving emails and sent emails are in the same ‘all’ folder.

    Regards,

    Hi @bluebirdwebdev,

    We haven’t heard from you in about a week, so I’m going to go ahead and mark this ticket resolved. If you still have questions, though, please feel welcome to continue the conversation.

Viewing 3 replies - 1 through 3 (of 3 total)
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