smtp.office365.com not working as host name

  • Resolved sharon135

    (@sharon135)


    4 years, 4 months ago

    After having site migrated to HostPapa vps, the test email fails via plugin. Could you provide a solution? The smtp host smtp.office365.com worked previous to migration. Thanks for any help you can offer. The email used is via Microsoft Exchange for WPForms and WP Mail smtp plugin.

    Within WP admin plugin, Email Log, this was a message in dashboard.

    “EMAIL DELIVERY ERROR: the plugin WP Mail SMTP v2.1.1 logged this error during the last time it tried to send an email:
    Mailer: Other SMTP
    SMTP connect() failed. https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting
    Consider running an email test after fixing it.”

    Your help appreciated.

    • This topic was modified 4 years, 4 months ago by sharon135.
    • This topic was modified 4 years, 4 months ago by sharon135.

    The page I need help with: [log in to see the link]

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  • Hi @sharon135,

    When you get a chance, could you please share a full error log recorded when you send a test email from WP Mail SMTP > Email Test? Here’s a screenshot for the option to get a full error log. This will give us an idea of what might be going on.

    Thanks ??

    Thread Starter sharon135

    (@sharon135)

    Was able to work it out. smtp host was correct. Needed to change to TLS and port. And host provider had blocked previous port, and unblocked it.

Viewing 2 replies - 1 through 2 (of 2 total)
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