SMTP ERROR: Failed to connect to server: php_network_getaddresses: getaddrinfo f

Hi, you need to check and follow the troubleshooting instructions in the following URL.

https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting

Let me know if this helps you.

Thank you

I’m having the same issue, things were working fine and then suddenly it started the other day.

My hosting is with GoDaddy and I used the settings from the troubleshooting to get it working originally but now I get the same error regardless of the settings I use.

Hi, check the following he following support thread in the forum. These settings were provided by a GoDaddy employee. Let me know if they help you.

Kind regards

So I have been battling with this issue for a week now. I have checked the similar issues posted on GitHub and seen the responses that explain this is a DNS issue on the server.

I tried using the very same settings on a different WordPress installation on the same server and the test emails get through just fine. I mean I was able to send an email from the wrong domain but not from the right one! So I recognise that this issue really is due to a DNS issue rather than the plugin. My problem is I don’t know how to fix it and I don’t know how to explain the issue to GoDaddy’s support people so that they can help me.

Hi, unfortunately your DNS or server issue is beyond this support ticket. Perhaps you can share this thread with GoDaddy support staff. Maybe it will convince GoDaddy to investigate further in their end.

Kind regards

I understand that this is beyond this support ticket but it would be great if you could help me as you are very much more knowledgeable about this technology and might be able to help me explain this issue to them. I have so far spent hours trying to fix this so a little bit of your time might help save more hours.

Hi, I understand your problem. However I am not a server expert. Your host is the ones that needs to look into this issue for you. You need to insist that they investigate this issue further.

I am truly sorry that I cannot help any further.

Kind regards