• Resolved Khürt Williams

    (@khurtwilliams)


    I’ve configured the settings per the documentation and with the parameters provided by the SMTP provider.

    https://support.hover.com/support/solutions/articles/201000064702-mail-server-settings-for-email-clients

    I get the following useless error message

    Heads up! The last email your site attempted to send was unsuccessful.
    
    Email Source: Health Check & Troubleshooting
    Mailer: Other SMTP
    SMTP Error: Could not connect to SMTP host.
    For more details please try running an Email Test or reading the latest error event.

    I say useless because clicking the link to read the latest error event. There is no useful information there either.

    
    Debug Event Details
    Type: Error
    Date: 30 August, 2024 at 9:11 AM
    Content: Mailer: Other SMTP. SMTP Error: <em>Could not connect to SMTP host</em>.
    Source: <strong>Health Check & Troubleshooting</strong> - /var/www/html/wp-content/plugins/health-check/HealthCheck/Tools/class-health-check-mail-check.php (line: 82)`
    

    I am on a Digital Ocean VPS. Digital Ocean does not manage the server. I ran a test through https://www.mail-tester.com/. My lovely total is 9/10. See https://www.mail-tester.com/test-mnb57jxbk

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support Patrick

    (@paddyam)

    Hi @khurtwilliams sorry to hear about the error that you are getting. Looking at the error message, this suggests that the SMTP connection is unable to connect to the added SMTP server.

    SMTP Error: Could not connect to SMTP host.

    This typically indicates an issue with the provided connection parameters. To troubleshoot this, would you please double check the parameters as outlined on how to setup Other SMTP connections. If the values are correct, you’ll need to contact your SMTP hosting at Hover.com for a confirmation on any limitation that could be preventing the connection from your site.

    • This reply was modified 6 months, 1 week ago by Patrick.
Viewing 1 replies (of 1 total)
  • The topic ‘SMTP Error: Could not connect to SMTP host.’ is closed to new replies.