SMTP error

  • Resolved JC1520

    (@jc1520)


    1 year, 2 months ago

    I am testing email all users. I am getting this error when trying to email all users and also roles “SMTP Error: data not accepted. I am using fluent SMTP and randomly I get this error from certain users when they are trying to reset passwords as I am testing membership site. { “code”: 423, “message”: “SMTP Error: data not accepted.”, “errors”: [ “SMTP Error: data not accepted.” ] } I am using my own domain email for the SMTP authentication. I have tried others as well, I can test the email process and it shows works successfully. I am reluctant to move to the pro version if I cannot guarantee mail delivery. I have also tried wp smtp. do you have any thoughts on this?

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Contributor Suman Bhattarai

    (@metalfreek)

    @jc1520 Its most probably SMTP configuration issue. Likely suspect for me is Email From Address. Do you have Email From Address set at the plugin settings page? If its set, is is the correct one.?

    Thread Starter JC1520

    (@jc1520)

    i have the email set correct i am also runnning the from email plugin does that make a differience at all and should i still have that enabled?

    Plugin Contributor Suman Bhattarai

    (@metalfreek)

    I@jc1520 If you leave the from email blank, default will be used and that default might not be a valid from address. For best result, please use From Email Address that was successful in delivering emails. Which SMTP service are you using? SendGrid, MailJet or others?

    Thread Starter JC1520

    (@jc1520)

    I have disabled from email. I am not using a service at this time I was using my own domain mail as an SMTP service. I tried used mailgun to test but failed. should it work ok with my own domain SMTP mail? the service i need only need to send around 500 – 600 emails max as that is what i beleive my membership is going to grow to.

    Plugin Contributor Suman Bhattarai

    (@metalfreek)

    @jc1520 You own domain mail system should work as well. This plugin just uses whatever email service you are using. The issue you are having is related to SMTP configuration. Some hosting require that the From email address is the same as the email address used to authenticate. To try out, disable all SMTP plugins and add proper from email address on this plugin only. Email logging plugins might be helpful for you to troubleshoot this issue.

    Thanks.

    Plugin Contributor Suman Bhattarai

    (@metalfreek)

    Hi @jc1520 haven’t heard from you in a while. I hope you have resolved the issue. Feel free to open new thread if you are facing issues. Thanks.

Viewing 6 replies - 1 through 6 (of 6 total)
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