SMTP.com Notification – Push webhook errors rate is too high for this hour

  • Resolved dsawyers

    (@dsawyers)


    4 months, 1 week ago

    Our client said they’re getting these alerts since we launched their new site on their existing WordPress.com hosting account yesterday and we’re not sure why. The test emails are sending out with no issues.

    Subject: SMTP.com Notification – Push webhook errors rate is too high for this hour

    We have noticed unusually high rate of errors for your push notification webhook during this hour.

    The URL of your webhook is [domain removed]/wp-json/wp-mail-smtp/v1/webhooks/smtpcom
    This is the list of error responses we got back from your webhook, when we tried to push a notification to you: ?<Response [404]>

    Please feel free to contact us if you want us to help us resolve this problem.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Darshana

    (@darshanaw)

    Hi @dsawyers,

    Thanks for reaching out! As a temporary solution, you can disable the Webhooks feature under the WP Mail SMTP -> Settings -> Email Log area (see: https://a.supportally.com/uqi2ZP).

    When you unsubscribe that option, it will use another technology to verify your email deliverability.

    In the meantime, you can request your hosting support to whitelist the following IPs (Firewall or whichever security system they use).
    – 192.40.165.60
    – 192.40.165.61

    Once they confirm, you can try subscribing it again in the WP Mail SMTP -> Settings -> Email Log area and see if that resolves your issue.

    Also if you have a Pro license, please feel free to create a support ticket whenever you encounter an issue.

    Thanks!

    Thread Starter dsawyers

    (@dsawyers)

    Yes, I saw that solution on another thread, but this is the free version, and the setting isn’t available.

    Thread Starter dsawyers

    (@dsawyers)

    turned out our client does have a pro license and we unsubscribed the webhooks. it seems like there really should be a solution for the free version.

    • This reply was modified 4 months ago by dsawyers.
    Plugin Support Darshana

    (@darshanaw)

    Hi @dsawyers,

    Thank you for getting in touch, and I apologize for any confusion!

    Please kindly note that the webhooks functionality is available only in the Pro version.

    Thank you for your understanding!

Viewing 4 replies - 1 through 4 (of 4 total)
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