• We recently updated our login credentials through the WP SMTP mailer and are now having an issue with getting our forms to send messages. I have verified that my login credentials are correct and our IT department is saying after running a trace they are not seeing an attempt to login. Here is the copy of the errorlog we are seeing when trying to send a test message:

    Versions:
    WordPress: 4.9.8
    WordPress MS: No
    PHP: 7.0.30-0ubuntu0.16.04.1
    WP Mail SMTP: 1.3.3

    Params:
    Mailer: smtp
    Constants: No
    ErrorInfo: SMTP connect() failed. https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting
    Host: smtp.office365.com
    Port: 587
    SMTPSecure: tls
    SMTPAutoTLS: bool(true)
    SMTPAuth: bool(true)

    Server:
    OpenSSL: Yes
    Apache.mod_security: No
    SMTP Debug:
    2018-09-10 13:10:45 Connection: opening to smtp.office365.com:587, timeout=300, options=array (
    )
    2018-09-10 13:10:45 Connection: opened
    2018-09-10 13:10:45 SERVER -> CLIENT: 220 CY4PR22CA0057.outlook.office365.com Microsoft ESMTP MAIL Service ready at Mon, 10 Sep 2018 13:10:45 +0000
    2018-09-10 13:10:45 CLIENT -> SERVER: EHLO https://www.libertyadvisorgroup.com
    2018-09-10 13:10:45 SERVER -> CLIENT: 250-CY4PR22CA0057.outlook.office365.com Hello [52.34.131.96]
    250-SIZE 157286400
    250-PIPELINING
    250-DSN
    250-ENHANCEDSTATUSCODES
    250-STARTTLS
    250-8BITMIME
    250-BINARYMIME
    250-CHUNKING
    250 SMTPUTF8
    2018-09-10 13:10:45 CLIENT -> SERVER: STARTTLS
    2018-09-10 13:10:45 SERVER -> CLIENT: 220 2.0.0 SMTP server ready
    2018-09-10 13:10:45 CLIENT -> SERVER: EHLO https://www.libertyadvisorgroup.com
    2018-09-10 13:10:45 SERVER -> CLIENT: 250-CY4PR22CA0057.outlook.office365.com Hello [52.34.131.96]
    250-SIZE 157286400
    250-PIPELINING
    250-DSN
    250-ENHANCEDSTATUSCODES
    250-AUTH LOGIN XOAUTH2
    250-8BITMIME
    250-BINARYMIME
    250-CHUNKING
    250 SMTPUTF8
    2018-09-10 13:10:45 CLIENT -> SERVER: AUTH LOGIN
    2018-09-10 13:10:45 SERVER -> CLIENT: 334 VXNlcm5hbWU6
    2018-09-10 13:10:45 CLIENT -> SERVER: amJlcmdAbGliZXJ0eWFkdmlzb3Jncm91cC5jb20=
    2018-09-10 13:10:45 SERVER -> CLIENT: 334 UGFzc3dvcmQ6
    2018-09-10 13:10:45 CLIENT -> SERVER: OCE2STVZZkQiMTQ=
    2018-09-10 13:10:51 SERVER -> CLIENT: 535 5.7.3 Authentication unsuccessful [CY4PR22CA0057.namprd22.prod.outlook.com]
    2018-09-10 13:10:51 SMTP ERROR: Password command failed: 535 5.7.3 Authentication unsuccessful [CY4PR22CA0057.namprd22.prod.outlook.com]
    2018-09-10 13:10:51 SMTP Error: Could not authenticate.
    2018-09-10 13:10:51 CLIENT -> SERVER: QUIT
    2018-09-10 13:10:51 SERVER -> CLIENT: 221 2.0.0 Service closing transmission channel
    2018-09-10 13:10:51 Connection: closed
    2018-09-10 13:10:51 SMTP connect() failed. https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting

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