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Resolved germars
(@germars)

2 years ago

I’ve used this plugin for many years now and it works great. However lately, if anyone changes a password for signing into WordPress or receives a confirmation from a form and the email goes to gmail, it bounces. I get a message saying that gmail found the email to be spam.
Is there a fix for this at all? A lot of people use gmail and I was thrilled that Easy WP SMTP allowed emails to be send. I attach the error email I get (removing the person’s email address, of course)

Here, someone who uses gmail wanted to change their password with WordPress and didn’t get the email with the link.
=======================================

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

? r*******@gmail.com
??? host gmail-smtp-in.l.google.com [***.251.***.26]
??? SMTP error from remote mail server after end of data:
??? 550-5.7.1 [199.250.201.239????? 19] Our system has detected that this message is
??? 550-5.7.1 likely suspicious due to the very low reputation of the sending
??? 550-5.7.1 domain. To best protect our users from spam, the message has been
??? 550-5.7.1 blocked. Please visit
??? 550 5.7.1? https://na01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fsupport.google.com%2Fmail%2Fanswer%2F188131&data=05%7C01%7C%7C905cc4cf50d7486d947508db24b5de12%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C638144135782824472%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=xUAG69V2YsjfPlx1ykhI2sD9QIdrDNdIuvr%2BSPyMuqw%3D&reserved=0 for more information. p16-20020a0ccb90000000b0056f0822fd3esi2371863qvk.224 – gsmtp

The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

Plugin Support Dake
(@dakeg)

2 years ago

Hi @germars

Thanks for reaching out and we’re sorry to hear that you are experiencing email deliverability issues.

As mentioned in the error message “likely suspicious due to the very low reputation of the sending 550-5.7.1 domain”. First, we’d need to confirm what your email deliverability score is currently to see if this is a Gmail-specific or general issue.

Please send a test email to the randomly generated email address here.

Based on the recommendations and score mentioned there, yo will be able to identify key areas that can be improved.

If the recommendations are not easily circumvented or make no difference, we would recommend setting up a different mailer as a test.

We have documentation that covers the set up process of our mailers here.

You could try using the Sendinblue mailer for example since it offers a free tier and is a transactional mailer.

Thread Starter germars
(@germars)

2 years ago

Hi Dake,

Thank you for your reply. I did a test on one of the accounts I am getting the bouncebacks from and I got a 10/10. However it did mention I don’t have a DMARK record and I’m not fully Authenticated. (that one doesn’t give any recommendation). If I fix the DMARK record, do you think that will solve this issue? It’s with a couple of sites, but they both use the same hosting.
Thanks again!

Mary

Thread Starter germars
(@germars)

2 years ago

Hi Dake,

Me again. I spoke to my hosting account and they helped me update both of the accounts that I was having issues with and I resent an email and I get no errors now. Hopefully that will stop the bounce emails.

Thanks again.

Plugin Support Dake
(@dakeg)

2 years ago

Hi @germars

That’s great news ??

Thank you for keeping us posted and for informing us about what you did to resolve the issue.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘SMTP and Gmail’ is closed to new replies.

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