SMS Notification Addon

Hi Amit,

1) An SMS notification (along with OTP request if possible)is sent out to the client when a ticket is created & Closed.

We have the notifications add-on that has an integration with the Pushbullet service for SMS:

– https://getawesomesupport.com/addons/notifications/

2) Which is the best admin/backend theme for this plugin

We don’t have a theme for recommendation in the back end.

3) Which is the best admin customizer leaving just the Ticketing menu (and remove all the menu items for my support staff) for this plugin

If you mean how to restrict capabilities to your staff, you can check the following articles about the capabilities table and how to change capabilities:

– https://getawesomesupport.com/documentation/awesome-support/admin-roles-capabilities/roles-capability-table/
– https://getawesomesupport.com/documentation/awesome-support/admin-handling-existing-users-after-installation/

Regards.