‘SMS carrier temporarily not available’

Hi @rolandjosuran,

Thank you for reaching out to us, and we apologize for the delayed response.

Based on the message you received, “SMS carrier temporarily not available”, it may be due to a temporary issue from the sms77 servers.

Could you please share a screenshot of your WP SMS gateway settings? Please ensure that any sensitive information is blurred or removed.

Additionally, you might want to check back in a few hours to see if the gateway status has returned to active.

Thank you for your cooperation!

Regards

Hi @mhdizmni

Thank you for your reply. Everything seems to be fine with the gateway. A valid request is sent to the gateway from the WP SMS and the gateway response with a also valid response when I open the WP SMS gateway settings. So, the WP SMS settings should be correct. I was not able to share an image, so here is a transcript (the WP is in german):

Gateway: Sms77.de (seven)
API username: XY
API password: 1234 ??
Sender number: Abcd
API key: The correct key

Status: Inaktiv
Guthaben: ‘SMS carrier temporarily not available’
Incoming Message: Nicht verfügbar
Massen-SMS versend?: Verfügbar
MMS senden: Nicht verfügbar

Anzeige im Admin-Menü: Aktiv
SMS.Seite anzeigen: Aktiv

SMS-Versandmethode: Sofortiger SMS-Versand
Unicode-Versand. Aktiv
Zahlenformatierung Aktiv
Auf lokale Nummern beschr?nken: Inactiv

Hi @rolandjosuran,

Thank you for providing the details!

I have forwarded this to our development team, as we may need to update our integration with Seven. Hopefully, we will have a fix for this in the near future.

I will ensure to update you about any progress.

Thank you for your understanding and patience!

Regards

Hi @rolandjosuran,

Could you please log into your Seven account and navigate to Developers > Debugger? You can check this image as a reference: https://i.vgy.me/v3ocfN.png

Next, go to your site and navigate to SMS > Settings > SMS Gateway in your WordPress admin area.

Now, check the debugger on Seven to see if any requests have been made and, if so, what the status (Response code) of the request is.

Additionally, could you please create a new API key in your Seven account and use it in the WP SMS gateway settings to see if this resolves the issue?

Thank you for your cooperation!

Regards

Thank you, @mhdizmni for the answer. I checked that the requests are made correctely and the response code is 200 (GET). I also created a new API key but the issue persists.

Any further ideas?

Many thanks,
Roland

We have been trying to replicate the issue but it works properly on our end. The issue might be due to some restriction applied to your account by the Seven.

Could you please send us a screenshot of one of the logs? Please click on any of the logs to open the details modal. You may check this image for reference: https://i.vgy.me/fTYIk8.png. Please make sure to blur or cut out sensitive information (like ID).

Thank you!

Well, everything seems to be ok:

REQUEST
GET https://gateway.sms77.de/balance.php?p=…
connection: close
accept-encoding: deflate, gzip
accept: */*
host: gateway.sms77.de
user-agent: WordPress/6.6.2; …

RESPONSE
Connection: close
Content-Type: text/plain;charset=utf-8
X-sms77-trace-id: …

11.000

Thank you!

Hello again @rolandjosuran,

This issue is quite unusual. We have been trying to replicate the issue for the past few days, but we have not been able to.

Could you please share your site information with us? You can find it under Tools > Site Health > Info in the WordPress admin area.

Thank you!

Regards

Thank you @mhdizmni

I have deactivated all Plugins except WP SMS, but it didn’t help.

I don’t want to post all the details here. Can I reach you somehow directely?

Thank you!

Hi @rolandjosuran,

If you need to contact us directly for further assistance with the issue you are experiencing, feel free to email our support team at [email protected].

Thank you!

Regards

Hi @mhdizmni

Thanks. Request and response obviously works at seven. Which file/function is making the request to the gateway? I want to check if the response arrives at the site.

Dear @mhdizmni

Thank you so much for your fantastic support! You are absolutely right, the problem was not with your plugin. Something was weird with seven. I just went to seven.io and sent an SMS from the web interface. After that everything was working again. I think the credit had to be updated.

Again, thank you very much!

We are glad to hear that the issue is resolved.

If you need further assistance or have any questions, please don’t hesitate to reach out—we’re always here to help!

Regards