SMPT settings error

  • Hello,

    I am using the plugin and inserted the SMTP user and password in the setting feild,
    I am using office 365 email..

    from three days when I tried to send test email from the plugin I got error as that:

    SMTP ERROR: Password command failed: SMTP Error: Could not authenticate.CLIENT -> SERVER: QUIT
    SMTP ERROR: QUIT command failed: 535 5.7.3 Authentication unsuccessful [DB6PR0601CA0048.eurprd06.prod.outlook.com]
    SMTP Error: Could not authenticate.

    please advise??

    I could successfully access the mail with the password from the web browser.

Viewing 8 replies - 1 through 8 (of 8 total)

  • Hi, can you share the plugins settings?

    Thank you

    Thread Starter ghina1

    (@ghina1)

    @mbrsolution n how can I upload a screenshot image?

    Thread Starter ghina1

    (@ghina1)

    @mbrsolution here is a screen shot of the setting:
    https://ibb.co/gvhXpqH

    Hi, the settings looks alright to me. Please read the following page. It might help you to troubleshoot this issue:
    https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting

    Let me know how you go.

    Thank you

    Thread Starter ghina1

    (@ghina1)

    @mbrsolution I would mention that Microsoft office 365 has activate multiple-authentication for their emails, would that affect in somehow?

    as I tested it last 2 weeks and the plugin was work fine and the test email was sent successfully..

    if that the case how can we avoid that?

    Hi,

    I would mention that Microsoft office 365 has activate multiple-authentication for their emails, would that affect in somehow?

    Yes, that could cause this issue. Unfortunately I don’t use Microsoft Office 365. You will have to has their support to help you our with this issue.

    I am also curious to know myself.

    Thank you

    Thread Starter ghina1

    (@ghina1)

    @mbrsolution Ok, please let me posted in case you find anything related to that..

    Thank you…

    Okay no problem.

    You will have to has their support to help you our with this issue.

    Sorry about my type error above. I just noticed that now. I might have been thinking about another forum post at the same time I replied to yours.

    I meant to type: You will have to ask their support to help you out with your issue.

    Kind regards

Viewing 8 replies - 1 through 8 (of 8 total)
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