Smartmag Compatibility Issue with v2 Views

  • Resolved Paul

    (@mevukpaul)


    2 years, 7 months ago

    8 months ago I posted here that there was a problem on my site with the new Events Calendar v2 views. At the time the legacy option was enough to keep it working whilst I waited for an update to fix the issue. – See old post

    Now I can see you are dropping legacy support very soon. The problem is the new views do not work with my site still.

    The conflict is with the Smartmag theme. Deactivating all plugins has no effect. Switching to a default theme (twenty twenty two) makes it work, so the problem can be said to be an incompatibility between the Smartmag theme and The Events Calendar plugin. I have both Smartmag and The Events Calendar fully updated.

    Could you look into this for me? There is no Javascript error I can see in the debug console. If you look at the html on the page you can see that The Events Calendar has not loaded at all on the appropriate pages (no containing divs etc). What I get is just a blank page on the /events/ and single event pages.

    I can provide links privately to the site in question.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Abz

    (@abzlevelup)

    Hi @mevukpaul,

    Thanks for reaching out to us and for providing me detailed information here. Sorry to hear that you are having this issue here.

    I already created an internal bug ticket (BTRIA-1211) for this, and I have added your case to it. I will definitely pass along the details you shared with our dev team.

    Keep an eye on our changelogs for the following tracking code: BTRIA-1211

    Once the fix is out, we will make sure that code is on the changelog so that everyone involved can see that the solution was put in place.

    Unfortunately, I cannot promise any estimated time of arrival for the bug fix because our team has a lot of competing priorities.

    Appreciate your time and patience, apologies for the inconvenience.

    Best,
    Abz

    ________________________

    Internal Bug Ticket Reference:
    BTRIA-1211

    Thread Starter Paul

    (@mevukpaul)

    Hi there, you can mark this as solved. After your message I created a new site and added just smartmag and the events calendar and could see that it worked. I then compared the settings on my old site with the new one and noticed that the setting in the Events Calendar -> Settings -> Display -> Events Template (Dropdown) was different. On my old site it was ‘Default Page Template’ and on the new site it was ‘Default Events Template’. Changing the template to ‘Default Events Template’ resolved the issue. ‘Default Page Template’ also works on the new install, so probably a hangover from many years of updating Smartmag on the old site. Thank you for your help.

Viewing 2 replies - 1 through 2 (of 2 total)
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