Smart Slider only loading on Refresh

  • Resolved jonesy13

    (@jonesy13)


    3 years, 3 months ago

    I swapped out Revolution Slider for Smart Slider on this site. However, when I load the Home page, it just shows the background and the arrows. I have to hit Refresh to display the slider and if I refresh again the slider disappears again. This happens in Chrome and on my iPhone. I added the PHP code for Smart Slider directly to the Home page template. (I had also added the shortcode to the Home page in Pages but no difference there.) I tried using Health Check to see if a plugin is interfering but couldn’t seem to find one. There are no caching plugins on the site. I also tried hiding the slider on the cellphone with your code I found online but that didn’t work either. I appreciate any help you can give me.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Laszlo

    (@laszloszalvak)

    Hi @jonesy13

    I checked the linked page and when the error occurs I can see a JavaScript error:
    Uncaught (in promise) TypeError: _N2.ImageHelper is not a constructor
    occur which prevents the loading of our slider.

    The code part where it points should be loaded only in the backend. If I check the source code I can see that your site loads some other files as well, that should be loaded in the backend only.
    To find out what causes this problem you should do a plugin conflict test. I see you mentioned you have already tried that, but you should try it the following way:

    1. Disable all plugins except Smart Slider 3.
    2. Change your theme to a WordPress default one like Twenty Twenty One
    3. Check if the problem still occurs ( you could check the results in Incognito mode)
    4. If the problem doesn’t occur that way, then you should stat enabling your other plugins one by one or in small groups and check if the problem starts occurring again. ( You should probably close incognito mode and open it again each time you check the results. )

    If you didn’t manage to find the cause of the problem, then please get in touch with us over the ticket system:

    and we will check this problem for you.

    Best regards,
    Laszlo.

    Thread Starter jonesy13

    (@jonesy13)

    Thank you. I’ll try again

Viewing 2 replies - 1 through 2 (of 2 total)
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