Smart coupon

Hi @naniptt

Just to confirm – are you using our Smart Coupons extension?

If so, then please contact us at WooCommerce.com > My Account > Support. Please create the ticket using the account that you purchased the extension from.

Feel free to include a link to this forum topic on the ticket, so we can use this topic as a reference.

We will be able to help you further there.

Note: Per the Forum Guidelines paid extensions are not meant to be supported on this public forum, but through official support channels instead.

If you are not using that extension, then in order for us to get a better idea of your setup, please share a copy of your site’s System Status. You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.

### WordPress Environment ###

WordPress address (URL): https://www.pttoutdoor.com
Site address (URL): https://www.pttoutdoor.com
WC Version: 6.9.2
REST API Version: ? 6.9.2
WC Blocks Version: ? 8.3.2
Action Scheduler Version: ? 3.5.0
Log Directory Writable: ?
WP Version: 6.0.2
WP Multisite: –
WP Memory Limit: 3 GB
WP Debug Mode: –
WP Cron: –
Language: en_US
External object cache: ?

### Server Environment ###

Server Info: Apache/2.4.41 (Ubuntu)
PHP Version: 7.4.3
PHP Post Max Size: 108 MB
PHP Time Limit: 0
PHP Max Input Vars: 1000
cURL Version: 7.68.0
OpenSSL/1.1.1f

SUHOSIN Installed: –
MySQL Version: 8.0.30-0ubuntu0.20.04.2
Max Upload Size: 102 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.9.2
WC Database Prefix: wpq6_
Total Database Size: 15644.89MB
Database Data Size: 13351.57MB
Database Index Size: 2293.32MB
wpq6_woocommerce_sessions: Data: 353.02MB + Index: 98.06MB + Engine InnoDB
wpq6_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpq6_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpq6_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpq6_woocommerce_order_items: Data: 16.55MB + Index: 7.52MB + Engine InnoDB
wpq6_woocommerce_order_itemmeta: Data: 371.88MB + Index: 164.39MB + Engine InnoDB
wpq6_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpq6_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpq6_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpq6_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpq6_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpq6_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpq6_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpq6_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
bwf_contact: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
bwf_contact_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
bwf_wc_customers: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
merchant_pdf_orders: Data: 2.52MB + Index: 0.00MB + Engine InnoDB
wfco_report_views: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_ced_shopee_accounts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ced_shopee_profiles: Data: 0.20MB + Index: 0.00MB + Engine InnoDB
wpq6_acfw_store_credits: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpq6_actionscheduler_actions: Data: 39.09MB + Index: 56.20MB + Engine InnoDB
wpq6_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpq6_actionscheduler_groups: Data: 1.52MB + Index: 1.52MB + Engine InnoDB
wpq6_actionscheduler_logs: Data: 28.17MB + Index: 24.09MB + Engine InnoDB
wpq6_adtribes_my_conversions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpq6_aelia_dismissed_messages: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpq6_aepc_custom_audiences: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpq6_aepc_logs: Data: 8733.00MB + Index: 0.00MB + Engine InnoDB
wpq6_affiliate_wp_affiliatemeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpq6_affiliate_wp_affiliates: Data: 0.23MB + Index: 0.13MB + Engine InnoDB
wpq6_affiliate_wp_campaigns: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpq6_affiliate_wp_coupons: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpq6_affiliate_wp_creatives: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpq6_affiliate_wp_customermeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wpq6_affiliate_wp_customers: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wpq6_affiliate_wp_payouts: Data: 0.08MB + Index: 0.03MB + Engine InnoDB
wpq6_affiliate_wp_referralmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpq6_affiliate_wp_referrals: Data: 0.28MB + Index: 0.02MB + Engine InnoDB
wpq6_affiliate_wp_rest_consumers: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpq6_affiliate_wp_sales: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wpq6_affiliate_wp_visits: Data: 4.52MB + Index: 1.52MB + Engine InnoDB
wpq6_ahoy_analytics_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpq6_automatewoo_abandoned_carts: Data: 1.02MB + Index: 0.08MB + Engine InnoDB
wpq6_automatewoo_customer_meta: Data: 5.52MB + Index: 6.84MB + Engine InnoDB
wpq6_automatewoo_customers: Data: 9.52MB + Index: 20.92MB + Engine InnoDB
wpq6_automatewoo_events: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpq6_automatewoo_guest_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpq6_automatewoo_guests: Data: 7.52MB + Index: 12.78MB + Engine InnoDB
wpq6_automatewoo_log_meta: Data: 44.58MB + Index: 35.11MB + Engine InnoDB
wpq6_automatewoo_logs: Data: 9.52MB + Index: 13.55MB + Engine InnoDB
wpq6_automatewoo_queue: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpq6_automatewoo_queue_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpq6_automatewoo_referral_advocate_keys: Data: 0.31MB + Index: 0.19MB + Engine InnoDB
wpq6_automatewoo_referral_invites: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpq6_automatewoo_referrals: Data: 0.05MB + Index: 0.08MB + Engine InnoDB
wpq6_aws_index: Data: 2.52MB + Index: 0.00MB + Engine InnoDB
wpq6_bwf_action_claim: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpq6_bwf_actions: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wpq6_bwf_contact: Data: 8.52MB + Index: 8.05MB + Engine InnoDB
wpq6_bwf_contact_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpq6_bwf_wc_customers: Data: 12.52MB + Index: 1.91MB + Engine InnoDB
wpq6_ced_fruugo_fruugoprofiles: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpq6_commentmeta: Data: 2.52MB + Index: 3.03MB + Engine InnoDB
wpq6_comments: Data: 59.59MB + Index: 47.08MB + Engine InnoDB
wpq6_comments_backoffice: Data: 44.58MB + Index: 34.09MB + Engine InnoDB
wpq6_cpb_prefilled_products_data: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpq6_email_log: Data: 63.52MB + Index: 0.00MB + Engine InnoDB
wpq6_essb3_click_stats: Data: 0.27MB + Index: 0.00MB + Engine InnoDB
wpq6_ewwwio_images: Data: 5.52MB + Index: 6.06MB + Engine InnoDB
wpq6_failed_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpq6_foosales_square_checkouts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpq6_foosales_square_devices: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpq6_foosales_square_refunds: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpq6_fruugo_products_upload: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpq6_gf_draft_submissions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpq6_gf_entry: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpq6_gf_entry_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpq6_gf_entry_notes: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpq6_gf_form: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpq6_gf_form_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpq6_gf_form_revisions: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpq6_gf_form_view: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpq6_ghostmonitor_data: Data: 325.00MB + Index: 0.00MB + Engine InnoDB
wpq6_import_detail_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpq6_import_log_detail: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpq6_import_postID: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpq6_layerslider: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpq6_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpq6_litespeed_img_optm: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wpq6_litespeed_optimizer: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpq6_mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpq6_mkb_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpq6_mkb_hits: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wpq6_mkb_hits_meta: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wpq6_mkb_keywords: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpq6_ms_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpq6_mw_wc_qbo_sync_customer_pairs: Data: 0.44MB + Index: 0.00MB + Engine InnoDB
wpq6_mw_wc_qbo_sync_log: Data: 3.02MB + Index: 0.00MB + Engine InnoDB
wpq6_mw_wc_qbo_sync_payment_id_map: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpq6_mw_wc_qbo_sync_paymentmethod_map: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpq6_mw_wc_qbo_sync_product_pairs: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wpq6_mw_wc_qbo_sync_qbo_customers: Data: 6.52MB + Index: 0.00MB + Engine InnoDB
wpq6_mw_wc_qbo_sync_qbo_items: Data: 0.44MB + Index: 0.00MB + Engine InnoDB
wpq6_mw_wc_qbo_sync_real_time_sync_history: Data: 12.52MB + Index: 0.00MB + Engine InnoDB
wpq6_mw_wc_qbo_sync_real_time_sync_queue: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpq6_mw_wc_qbo_sync_shipping_product_map: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpq6_mw_wc_qbo_sync_tax_map: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpq6_mw_wc_qbo_sync_variation_pairs: Data: 0.07MB + Index: 0.05MB + Engine MyISAM
wpq6_mw_wc_qbo_sync_wq_cf_map: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpq6_nobuna_backups: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpq6_nobuna_downloads: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpq6_nobuna_products: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpq6_odb_logs: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wpq6_options: Data: 59.45MB + Index: 16.19MB + Engine InnoDB
wpq6_pmxi_files: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpq6_pmxi_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpq6_pmxi_images: Data: 0.16MB + Index: 0.00MB + Engine InnoDB
wpq6_pmxi_imports: Data: 0.23MB + Index: 0.00MB + Engine InnoDB
wpq6_pmxi_posts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpq6_pmxi_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpq6_po_plugins: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpq6_postmeta: Data: 932.78MB + Index: 643.48MB + Engine InnoDB
wpq6_postmeta_backoffice: Data: 458.00MB + Index: 426.98MB + Engine InnoDB
wpq6_posts: Data: 90.55MB + Index: 37.78MB + Engine InnoDB
wpq6_posts_backoffice: Data: 38.58MB + Index: 23.09MB + Engine InnoDB
wpq6_queue: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpq6_rank_math_404_logs: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpq6_rank_math_analytics_adsense: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpq6_rank_math_analytics_ga: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpq6_rank_math_analytics_gsc: Data: 66.11MB + Index: 80.94MB + Engine InnoDB
wpq6_rank_math_analytics_inspections: Data: 10.33MB + Index: 1.14MB + Engine InnoDB
wpq6_rank_math_analytics_keyword_manager: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpq6_rank_math_analytics_objects: Data: 2.50MB + Index: 1.44MB + Engine InnoDB
wpq6_rank_math_internal_links: Data: 5.13MB + Index: 2.17MB + Engine InnoDB
wpq6_rank_math_internal_meta: Data: 0.19MB + Index: 0.00MB + Engine InnoDB
wpq6_rank_math_redirections: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
wpq6_rank_math_redirections_cache: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpq6_rio_process_queue: Data: 0.44MB + Index: 0.42MB + Engine InnoDB
wpq6_rs_expiredpoints_email: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpq6_rs_templates_email: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpq6_rsgiftvoucher: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpq6_rspointexpiry: Data: 5.52MB + Index: 0.00MB + Engine InnoDB
wpq6_rsrecordpoints: Data: 12.52MB + Index: 0.00MB + Engine InnoDB
wpq6_shortpixel_folders: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpq6_shortpixel_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpq6_smackcsv_file_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpq6_smackuci_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpq6_smush_dir_images: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpq6_snippets: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wpq6_snp_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpq6_snp_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpq6_social_users: Data: 1.52MB + Index: 0.80MB + Engine InnoDB
wpq6_sumo_reward_encashing_submitted_data: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpq6_sumo_reward_send_point_submitted_data: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpq6_term_relationships: Data: 7.25MB + Index: 3.27MB + Engine InnoDB
wpq6_term_taxonomy: Data: 1.50MB + Index: 0.73MB + Engine InnoDB
wpq6_termmeta: Data: 5.52MB + Index: 3.97MB + Engine InnoDB
wpq6_terms: Data: 1.52MB + Index: 0.97MB + Engine InnoDB
wpq6_ultimate_csv_importer_acf_fields: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpq6_ultimate_csv_importer_mappingtemplate: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpq6_ultimate_csv_importer_media: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpq6_ultimate_csv_importer_shortcode_manager: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpq6_ultimate_post_entries: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpq6_usermeta: Data: 356.86MB + Index: 132.34MB + Engine InnoDB
wpq6_users: Data: 6.52MB + Index: 7.55MB + Engine InnoDB
wpq6_usin_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpq6_usin_user_data: Data: 2.52MB + Index: 1.95MB + Engine InnoDB
wpq6_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpq6_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wpq6_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpq6_wc_cleveradwords: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpq6_wc_customer_lookup: Data: 5.52MB + Index: 4.98MB + Engine InnoDB
wpq6_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpq6_wc_order_bundle_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wpq6_wc_order_coupon_lookup: Data: 0.22MB + Index: 0.27MB + Engine InnoDB
wpq6_wc_order_product_lookup: Data: 9.52MB + Index: 10.86MB + Engine InnoDB
wpq6_wc_order_stats: Data: 8.52MB + Index: 7.47MB + Engine InnoDB
wpq6_wc_order_tax_lookup: Data: 3.52MB + Index: 3.03MB + Engine InnoDB
wpq6_wc_product_attributes_lookup: Data: 0.08MB + Index: 0.06MB + Engine InnoDB
wpq6_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpq6_wc_product_meta_lookup: Data: 1.52MB + Index: 1.38MB + Engine InnoDB
wpq6_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpq6_wc_reserved_stock: Data: 0.47MB + Index: 0.00MB + Engine InnoDB
wpq6_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpq6_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpq6_wfBlockedIPLog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpq6_wfBlocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpq6_wfConfig: Data: 3.38MB + Index: 0.00MB + Engine InnoDB
wpq6_wfCrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpq6_wfFileChanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpq6_wfFileMods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpq6_wfHits: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpq6_wfHoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpq6_wfIssues: Data: 0.08MB + Index: 0.06MB + Engine InnoDB
wpq6_wfKnownFileList: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpq6_wfLiveTrafficHuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpq6_wfLocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpq6_wfLogins: Data: 0.25MB + Index: 0.11MB + Engine InnoDB
wpq6_wfNotifications: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wpq6_wfPendingIssues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpq6_wfReverseCache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpq6_wfSNIPCache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpq6_wfStatus: Data: 0.13MB + Index: 0.09MB + Engine InnoDB
wpq6_wfTrafficRates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpq6_wfco_report_views: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpq6_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpq6_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpq6_wfob_stats: Data: 2.52MB + Index: 5.06MB + Engine InnoDB
wpq6_woocommerce_bundled_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpq6_woocommerce_bundled_items: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpq6_woocommerce_gc_activity: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpq6_woocommerce_gc_cards: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpq6_woocommerce_order_itemmeta_backoffice: Data: 208.73MB + Index: 179.48MB + Engine InnoDB
wpq6_woocommerce_order_items_backoffice: Data: 18.55MB + Index: 8.52MB + Engine InnoDB
wpq6_woocommerce_pos_drawer_transaction: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpq6_woocommerce_pos_invoice_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpq6_woocommerce_pos_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpq6_woocommerce_pos_outlet_map: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpq6_woocommerce_pos_outlet_product_map: Data: 0.11MB + Index: 0.00MB + Engine InnoDB
wpq6_woocommerce_pos_outlets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpq6_woocommerce_pos_payments: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpq6_woocommerce_recommendations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpq6_woocommerce_session_activity: Data: 438.89MB + Index: 0.00MB + Engine InnoDB
wpq6_woos_search_analytics: Data: 77.59MB + Index: 0.00MB + Engine InnoDB
wpq6_woos_search_cache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpq6_woos_search_data: Data: 0.41MB + Index: 0.02MB + Engine InnoDB
wpq6_woos_search_trends: Data: 57.58MB + Index: 77.80MB + Engine InnoDB
wpq6_wpmelon_advbedit_temp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpq6_wpml_mails: Data: 169.56MB + Index: 0.00MB + Engine InnoDB
wpq6_wpnotif_whatsapp_messages: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpq6_wpr_rucss_resources: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpq6_wpr_rucss_used_css: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpq6_wpstg_queue: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpq6_wrd_discounts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpq6_wrd_sent_coupons: Data: 0.16MB + Index: 0.20MB + Engine InnoDB
wpq6_wsal_metadata: Data: 17.39MB + Index: 24.05MB + Engine InnoDB
wpq6_wsal_occurrences: Data: 27.55MB + Index: 12.03MB + Engine InnoDB
wpq6_yith_wcwl: Data: 1.52MB + Index: 0.23MB + Engine InnoDB
wpq6_yith_wcwl_lists: Data: 2.52MB + Index: 3.38MB + Engine InnoDB
wpq6_yoast_indexable: Data: 34.58MB + Index: 20.61MB + Engine InnoDB
wpq6_yoast_indexable_hierarchy: Data: 0.13MB + Index: 0.22MB + Engine InnoDB
wpq6_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpq6_yoast_primary_term: Data: 0.08MB + Index: 0.06MB + Engine InnoDB
wpq6_yoast_seo_links: Data: 2.52MB + Index: 1.98MB + Engine InnoDB
wpq6_yoast_seo_meta: Data: 10.52MB + Index: 0.00MB + Engine InnoDB
wpq6_ywrr_email_blocklist: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpq6_ywrr_email_schedule: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
yith_wcwl: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
yith_wcwl_lists: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

### Post Type Counts ###

acf-field: 3
acf-field-group: 2
amn_exact-metrics: 1
attachment: 42729
aw_workflow: 13
blocks: 41
carousels: 4
counter_numbers: 1
custom_css: 3
everest-counter: 1
flamingo_contact: 580
flamingo_inbound: 43
kb: 15
mkb_faq: 10
nav_menu_item: 528
oembed_cache: 161
page: 156
post: 187
product: 2136
product_variation: 4462
revision: 1
schat_offline_msg: 163
shop_coupon: 51681
shop_order: 97871
shop_order_refund: 277
sidebar: 1
slides: 2
snp_ab: 1
snp_popups: 7
testimonials: 5
viwec_template: 10
was: 11
wc_order_email: 1
wc_order_status: 9
wcst_trigger: 16
wfob_bump: 19
wp_global_styles: 1
wpcf7_contact_form: 13
wpcode: 2
wptwa_accounts: 4
xlwcty_thankyou: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (62) ###

Template Library and Redux Framework: by Extendify – 4.3.17
Waapify - Automation for Your eCommerce: by Waapify – 1.0.8
Advanced Coupons for WooCommerce Free: by Rymera Web Co – 4.5
Advanced Custom Fields: by Delicious Brains – 5.12.3
AffiliateWP: by AffiliateWP – 2.9.4
AffiliateWP - Affiliate Area Tabs: by Sandhills Development
LLC – 1.4

AffiliateWP - Show Affiliate Coupons: by AffiliateWP – 1.0.7
Akismet Anti-Spam: by Automattic – 5.0
AutomateWoo - Refer A Friend Add-on: by WooCommerce – 2.6.10
AutomateWoo: by WooCommerce – 5.0.3
Classic Editor: by WordPress Contributors – 1.6.2
Code Snippets: by Code Snippets Pro – 3.2.0
Contact Form 7: by Takayuki Miyoshi – 5.6.3
Coupon Pro: by Progos Tech – 1.0.5
GTM4WP: by Thomas Geiger – 1.16
Easy Social Share Buttons for WordPress: by CreoApps – 8.5
Embed Google AdWords Codes on WooCommerce: by StoreYa – 1.4
Envato Market: by Envato – 2.0.7
Hotjar: by Hotjar – 1.0.14
Improved Variable Product Attributes for WooCommerce: by Mihajlovic Nenad – 4.0.6
Judge.me Product Reviews for WooCommerce: by Judge.me – 1.3.19
Klaviyo: by Klaviyo
Inc. – 3.0.3

Metorik Helper: by Metorik – 1.5.2
WooCommerce Sync for QuickBooks Online - by MyWorks Software: by MyWorks Software – 2.6.0
Nextend Social Login: by Nextendweb – 3.1.6
No Cache AJAX Widgets: by MagniGenie – 1.0
WooCommerce Order Export and More PRO: by JEM Plugins – 3.0.13
WooCommerce Shipment Tracking Pro: by PluginHive – 2.2.15
PixelYourSite PRO: by PixelYourSite – 9.1.1
SUMO Reward Points: by Fantastic Plugins – 24.8.2
Robin image optimizer: by Creative Motion  – 1.5.6
Rank Math SEO PRO: by Rank Math – 3.0.18.1
Rank Math SEO: by Rank Math – 1.0.97
WooCommerce Thank You Page - NextMove: by XLPlugins – 1.16.0
WooCommerce Dynamic Pricing & Discounts: by RightPress – 2.4.3
WooCommerce Address Book: by Hall Internet Marketing – 2.1.4
Phone Validator for WooCommerce: by Precious Omonzejele (CodeXplorer ?????♂???????) – 1.3.0
WooCommerce Search Engine: by Guaven Labs – 2.2.5
WooCommerce Advanced Bulk Edit: by George Iron – 5.0.1
WooCommerce Advanced Shipping: by Jeroen Sormani – 1.1.0
WooCommerce Bought Together: by weLaunch – 1.2.9
Commission Factory for WooCommerce: by Commission Factory Pty Ltd – 1.1
WooCommerce Cost of Goods: by SkyVerge – 2.11.1
WooCommerce iPay88 Payment Gateway: by  –
WooCommerce Order Status Manager: by SkyVerge – 1.13.2
WooCommerce Product Bundles: by WooCommerce – 6.17.0
WooCommerce Recommendation Engine: by Lucas Stark – 3.2.1
Shopee Integration for WooCommerce: by CedCommerce – 1.0.8
WooCommerce Wholesale Order Form: by Rymera Web Co – 1.21.1
WooCommerce Wholesale Prices Premium: by Rymera Web Co – 1.27
WooCommerce Wholesale Prices: by Rymera Web Co – 2.1.4
WooCommerce: by Automattic – 6.9.2 (update to version 6.9.3 is available)
OrderBumps: WooCommerce Checkout Offers: by WooFunnels – 1.12.0
Wordfence Login Security: by Wordfence – 1.0.10
WP Activity Log for WooCommerce: by WP White Security – 1.4.4
WP Redis: by Pantheon
Josh Koenig
Matthew Boynes
Daniel Bachhuber
Alley Interactive – 1.2.0

WP Rocket: by WP Media – 3.11.3
WP Activity Log: by WP White Security – 4.4.2.1
WP User Avatars: by Triple J Software
Inc. – 1.4.1

WhatsApp Click to Chat: by Indie Plugins – 2.2.12
XL WooCommerce Sales Triggers: by XLPlugins – 2.10.0
YITH WooCommerce Wishlist Premium: by YITH – 2.2.10

### Inactive Plugins (40) ###

Additional Variation Images Gallery for WooCommerce: by Emran Ahmed – 1.3.11
Advanced Cron Manager: by BracketSpace – 2.4.2
Aelia Currency Switcher for WooCommerce: by Aelia – 4.10.2.210513
Aelia Foundation Classes for WooCommerce: by Aelia – 2.1.8.210518
Backup Duplicator & Migration - WP STAGING: by WP-STAGING
WPStagingBackup – 2.9.20

CAPTCHA 4WP: by WP White Security – 7.1.1
CF7 Google Sheet Connector: by GSheetConnector – 5.0.0
Custom Product Boxes: by WisdmLabs – 4.2.2
Disable Bloat for WordPress & WooCommerce: by Disable Bloat – 3.0.3
Google XML Sitemaps: by Auctollo – 4.1.5
Instant Indexing: by Rank Math – 1.1.16
JSM's Show Post Metadata: by JS Morisset – 3.0.4
Klaviyo for WooCommerce V2: by Klaviyo
Inc. – 2.0.4

Minerva Support: Knowledge Base | FAQ | Glossary | Tickets: by KonstruktStudio – 2.0.8
Notifier for Phone: by QODR – 0.5.4
Product Feed PRO for WooCommerce: by AdTribes.io – 11.6.6
Query Monitor: by John Blackbourn – 3.10.1
ReCaptcha v2 for Contact Form 7: by IQComputing – 1.4.3
Redis Object Cache: by Till Krüss – 2.2.0
Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.5
ShortPixel Image Optimizer: by ShortPixel – 5.0.9
Smush: by WPMU DEV – 3.11.1
Social Reviews & Recommendations: by Trust.reviews <[email protected]> – 1.7.7
Tawk.to Live Chat: by Tawkto – 0.7.2
TikTok: by TikTok – 1.0.7
User Role Editor: by Vladimir Garagulya – 4.63
Variation Swatches for WooCommerce: by Emran Ahmed – 2.0.10
WooCommerce Gift Cards: by SomewhereWarm – 1.5.2
WooCommerce Order Export and More PRO: by JEM Plugins – 2.0.2
WooCommerce Orders and Products Export - MR: by Sergey Gudymenko – 3.19.3
WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.1.3
WooCommerce PDF Catalog: by weLaunch – 1.16.8
WooCommerce Ultimate Points And Rewards: by MakeWebBetter <[email protected]> – 2.0.9
Wordfence Security: by Wordfence – 7.6.1
WP-Sweep: by Lester 'GaMerZ' Chan – 1.1.5
WP All Import - WooCommerce Add-On Pro: by Soflyy – 3.2.2
WP All Import Pro: by Soflyy – 4.6.1
WP AMP: by Custom4Web – 9.3.32
WP Crontrol: by John Blackbourn & crontributors – 1.14.0
WP File Manager: by mndpsingh287 – 7.1.6

### Dropin Plugins (2) ###

advanced-cache.php: advanced-cache.php
object-cache.php: object-cache.php

### Must Use Plugins (1) ###

Guaven Plugin Queuer: by Guaven Labs – 1.0.0

### Settings ###

API Enabled: ?
Force SSL: ?
Currency: MYR (RM)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: bundle (bundle)
external (external)
grouped (grouped)
simple (simple)
variable (variable)
wdm_bundle_product (wdm_bundle_product)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?
Enforce Approved Product Download Directories: –

### WC Pages ###

Shop base: #41 - /shop/
Cart: #42 - /cart/
Checkout: #43 - /checkout/
My account: #44 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: Flatsome Child
Version: 3.0
Author URL: 
Child Theme: ?
Parent Theme Name: Flatsome
Parent Theme Version: 3.15.7
Parent Theme Author URL: https://www.uxthemes.com/
WooCommerce Support: ?

### Templates ###

Overrides: flatsome-child/woocommerce/archive-product.php
flatsome/woocommerce/cart/cart-empty.php
flatsome/woocommerce/cart/cart-shipping.php
flatsome/woocommerce/cart/cart.php
flatsome/woocommerce/checkout/form-checkout.php
flatsome/woocommerce/checkout/form-coupon.php
flatsome/woocommerce/checkout/terms.php
flatsome/woocommerce/checkout/thankyou.php
flatsome/woocommerce/content-product-cat.php
flatsome/woocommerce/content-product.php
flatsome/woocommerce/content-single-product.php
flatsome/woocommerce/content-widget-product.php
flatsome-child/woocommerce/emails/customer-completed-order.php
flatsome-child/woocommerce/emails/customer-on-hold-order.php version 3.5.0 is out of date. The core version is 3.7.0
flatsome-child/woocommerce/emails/plain/customer-on-hold-order.php version 3.5.0 is out of date. The core version is 3.7.0
flatsome/woocommerce/global/breadcrumb.php
flatsome/woocommerce/global/quantity-input.php
flatsome/woocommerce/global/wrapper-end.php
flatsome/woocommerce/global/wrapper-start.php
flatsome/woocommerce/loop/loop-end.php
flatsome/woocommerce/loop/loop-start.php
flatsome/woocommerce/loop/pagination.php
flatsome/woocommerce/loop/result-count.php
flatsome/woocommerce/loop/sale-flash.php
flatsome-child/woocommerce/myaccount/form-login.php version 3.6.0 is out of date. The core version is 6.0.0
flatsome/woocommerce/myaccount/navigation.php
flatsome/woocommerce/notices/error.php
flatsome/woocommerce/notices/notice.php
flatsome/woocommerce/notices/success.php
flatsome/woocommerce/product-searchform.php
flatsome/woocommerce/single-product/photoswipe.php
flatsome/woocommerce/single-product/price.php
flatsome/woocommerce/single-product/product-image.php
flatsome/woocommerce/single-product/product-thumbnails.php
flatsome/woocommerce/single-product/rating.php
flatsome/woocommerce/single-product/related.php
flatsome/woocommerce/single-product/review.php
flatsome/woocommerce/single-product/sale-flash.php
flatsome/woocommerce/single-product/share.php
flatsome/woocommerce/single-product/short-description.php
flatsome-child/woocommerce/single-product/tabs/tabs.php
flatsome/woocommerce/single-product/title.php
flatsome/woocommerce/single-product/up-sells.php
flatsome/woocommerce/single-product-reviews.php
flatsome-child/woocommerce/single-product.php
flatsome/woocommerce/content-product_cat.php

Outdated Templates: ?
					
					
						Learn how to update

### Product Bundles ###

Database Version: 6.17.0
Loopback Test: ?
Template Overrides: –

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
experimental-product-tour
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
settings

Daily Cron: ? Next scheduled: 2022-09-22 13:26:00 +08:00
Options: ?
Notes: 73
Onboarding: completed

### Action Scheduler ###

Canceled: 44
Oldest: 2022-08-30 20:47:18 +0800
Newest: 2022-09-08 18:04:10 +0800

Complete: 120,896
Oldest: 2022-08-24 17:58:08 +0800
Newest: 2022-09-22 14:51:27 +0800

Failed: 62
Oldest: 2019-08-13 15:35:21 +0800
Newest: 2022-08-24 12:49:32 +0800

Pending: 4
Oldest: 2022-09-23 10:41:01 +0800
Newest: 2022-09-24 22:34:03 +0800

### Status report information ###

Generated at: 2022-09-22 14:53:29 +08:00

Hi @naniptt!

Thank you for sending the system status report.

By checking the screenshot you sent, it looks that the coupons not displaying could be related to a conflict between WooCommerce and your theme or another plugin installed on your site.

As a first step and to be sure of this, please perform a conflict test by temporarily switching your theme back to Storefront, disabling all plugins except WooCommerce and your coupons plugins, and then check again if the coupons are now displaying.

If that solves it, reactivate the theme first and check again. Then, reactivate your other plugins, testing after each, until you find the one causing conflict.

Before proceeding, please make sure that you have a backup of your site and database in place, and if something goes wrong, you can restore your site to a functioning state.

More about how to do a conflict test here: https://docs.woocommerce.com/document/how-to-test-for-conflicts/.

Let us know how that goes for you!