Dear @joelillerhag ,
Thank you for sharing your feedback. We sincerely regret to hear about the performance issue you experienced while using ElementsKit. Our team works diligently to ensure the plugin is built with industry-standard code practices and optimized to be lightweight.
Please note that this plugin is trusted by over 1 million users who have not reported similar page speed issues. However, performance can be influenced by various factors, such as your site’s specific configuration, installed themes or plugins, caching settings, or server environment.
Since you’ve encountered an issue, you should have contacted our Support Center regarding the issue. We prioritize addressing every user inquiry promptly to resolve concerns effectively. Receiving a one-star rating without prior communication about the issue is disheartening, as it can directly impact our reputation. We kindly ask for your understanding in this matter.
We kindly request you to create a support thread so we can thoroughly investigate the issue and provide a prompt solution. Your experience is important to us, and we are dedicated to improving our plugin to meet your expectations. We hope you will consider updating your review after receiving a resolution. We look forward to your response.
Best Regards,
Reju
