Slow support – Unhappy paid customer

  • Laurendo

    (@laurendo)


    2 years ago

    How can reply on this plugin when you take 2-3 days to respond? What if there is a critical issue that requires your input?

    I am a paid customer who is currently unhappy with this service. I thought support would be better once I sign up but that’s absolutely not the case.

    The plugin has compatibility issues for which the support is too late to respond.

    YOU CANNOT CHARGE PEOPLE PREMIUM FEE AND TAKE 3 DAYS TO RESPOND?

    VERY UNPROFESSIONAL!

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