Slow support, often breaks

  • Been using Mailchimp for a long time, then switched to Sendinblue as they have no contact limit in their pricing. Unfortunately, the plugin and service feels quite buggy, support takes ages even if you are a paying loyal customer. Not good. Would be great if they took customers serious.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support enzonewman

    (@enzosendinblue)

    Hello,

    We apologize for any inconvenience this may have caused you.
    I will pass your feedback on to the appropriate team for further evaluation and consideration. We are constantly working on improving our products and services to provide the best experience for our users, and your feedback is valuable in that process.

    Please let us know if there’s anything we can do to assist you or provide any workarounds within the current capabilities of the plugin.

    Best regards,

    Thread Starter picadera

    (@picadera)

    Yeah well it broke again. It’s always your recaptcha integration…really annoying.

    Plugin Support enzonewman

    (@enzosendinblue)

    @picadera I have checked your website, and according to your pages source code and the browser console, multiple instances of the same CAPTCHA (with the same key) are loaded.

    When you include twice the same form on the same page (once in the body, once in a popup) and the same CAPTCHA is applied on both.
    The Google script (CAPTCHA) generates an error and cannot be loaded/submitted:

    Uncaught (in promise) Error: reCAPTCHA has already been rendered in this element
    at VM32416 recaptcha__en.js:171:238
    at HTMLDivElement. (?url=https%3A%2F%2Fpicadera.de&gclid=CjwKCAjw8symBhAqEiwAaTA__C4VmM-qeKKDJTAK8YWQlMO-hBaUXrHsvRdiqMsZ1yECbJ1AjSx6dhoCSPAQAvD_BwE:2646:44)
    at Function.each (jquery.min.js?ver=3.6.4:2:3003)
    at e..each (jquery.min.js?ver=3.6.4:2:1481)
    at onloadSibCallback (?url=https%3A%2F%2Fpicadera.de&gclid=CjwKCAjw8symBhAqEiwAaTA__C4VmM-qeKKDJTAK8YWQlMO-hBaUXrHsvRdiqMsZ1yECbJ1AjSx6dhoCSPAQAvD_BwE:2645:52)

    You would need to remove one of the CAPTCHAs,
    or use different keys for each CAPTCHA or remove one of the forms.

    Best regards,

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Slow support, often breaks’ is closed to new replies.