Slow Submit

  • tul60522

    (@tul60522)


    3 years ago

    We have a GF form with a SF feed that has about 18 fields mapped to a Salesforce Lead Object. When the feed is ON, the form submit takes roughly 9 seconds. When the feed is OFF, the submit is instant, usually over/under 1 second. We’ve tried removing fields 1 by 1 to see if it’s a specific field issue, but it seems no matter what, when the feed is ON, the submit process takes substantially longer. We tried looking through the support boards/threads, but haven’t seen any answers. Any help would be much appreciated.

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Contributor sbazzi

    (@sbazzi)

    Hey @tul60522,

    Sorry to hear about the issue with the form submission lagging,

    Can you open a ticket on our website at https://www.crmperks.com

    Please include a link to the form,

    Thank You – Sam

    Plugin Author CRM Perks

    (@crmperks)

    it is your server’s issue , why it takes too long time for connecting to salesforce
    normally a feed takes less than a second
    are you using API or web2lead

    Thread Starter tul60522

    (@tul60522)

    it is your server’s issue , why it takes too long time for connecting to salesforce normally a feed takes less than a second are you using API or web2lead

    We are using the API method. Could you be more specific as to what could be the server issue? Or at least what we should be checking? We’re on a VPS and don’t have issues with anything else that I’m aware of.

    @tul60522 we have the same problem. Did you find a solution?

    Plugin Author CRM Perks

    (@crmperks)

    how many feeds you created , Normally a feed takes less than a second
    if you want to test it on our demo then submit a ticket here https://www.crmperks.com/contact-us/

    Thread Starter tul60522

    (@tul60522)

    @lundifourie unfortunately, no. We tested on CRMPerks’ site and saw the same issue when adding a “new” lead. I was told by a third-party that it’s possible it’s the workflows within Salesforce (and the response time). I agree with CRMPerks’ assessment that it isn’t their plugin, because when we resubmit a duplicate entry, the form submits instantly.

    Plugin Contributor sbazzi

    (@sbazzi)

    Hey @tul60522, @lundifourie,

    Thank You for the interest in this issue,

    Our team has tested this on many sites and it can be related to slow server speed, or the way that Salesforce is taking in the feed (based on the work flow as @tul60522 stated)

    Please let us know some additional details and we will do our best to help,

    Thank You – Sam

    Thank you for the feedback. It’s greatly appreciated. I will let out team look into the Salesforce workflow and response time. The server speed has been ruled out.

    Plugin Contributor sbazzi

    (@sbazzi)

    Hey @lundifourie,

    No worries at all, feel free to reach out if you need additional help,

    Thank You – Sam

Viewing 9 replies - 1 through 9 (of 9 total)
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