Viewing 4 replies - 1 through 4 (of 4 total)
  • Hi @kunal2194

    Thanks for reaching out!

    We are facing issues in Product page loading. There is a delay between the click and when the page actually starts to load.

    +

    After looking over your slow query logs, we’ve determined that the woocommerce plugin is likely to blame for the slowness.

    I understand that you are facing issues regarding the product page loading on your site and after contacting your host, they suspected that WooCommerce is causing this issue, right?

    There could be several factors that can cause this issue on your site. I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:

    • System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support.
    • Fatal error logs (if any) under WooCommerce > Status > Logs.

    You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

    Once we have more information, we’ll be able to assist you further.

    Thread Starter kunal2194

    (@kunal2194)

    System report:
    
    
    
     WordPress Environment
    
    WordPress address (URL): https://toolz4industry.com
    Site address (URL): https://toolz4industry.com
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    REST API Version: ? 8.2.1
    WC Blocks Version: ? 11.1.2
    Action Scheduler Version: ? 3.6.3
    Log Directory Writable: ?
    WP Version: 6.3.2
    WP Multisite: –
    WP Memory Limit: 4 GB
    WP Debug Mode: –
    WP Cron: –
    Language: en_US
    External object cache: – Server Environment
    
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    PHP Version: 8.0.30
    PHP Post Max Size: 1 GB
    PHP Time Limit: 800
    PHP Max Input Vars: 10000
    cURL Version: 7.64.0
    OpenSSL/1.1.1n
    
    SUHOSIN Installed: –
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    Max Upload Size: 1 GB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ? Database
    
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    WC Database Prefix: wp_
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    Database Data Size: 576.51MB
    Database Index Size: 333.24MB
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    elementor_library: 5
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    shop_order_refund: 82
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    woodmart_slide: 3
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    Secure connection (HTTPS): ?
    Hide errors from visitors: ? Active Plugins (34)
    
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    Thousand Separator: ,
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    rated-4 (rated-4)
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    Connected to WooCommerce.com: –
    Enforce Approved Product Download Directories: ?
    HPOS feature screen enabled: –
    HPOS feature enabled: –
    Order datastore: WC_Order_Data_Store_CPT
    HPOS data sync enabled: – WC Pages
    
    Shop base: #8 - /shop/
    Cart: #9 - /cart/
    Checkout: #10 - /checkout/
    My account: #11 - /my-account/
    Terms and conditions: ? Page not set Theme
    
    Name: Woodmart
    Version: 7.3.2
    Author URL: https://themeforest.net/user/xtemos
    Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ? Templates
    
    Overrides: woodmart/woocommerce/archive-product.php
    woodmart/woocommerce/cart/cart-item-data.php
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    woodmart/woocommerce/single-product.php Admin
    
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    product-block-editor
    coupons
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    Disabled Features: customize-store
    minified-js
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    settings
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    Daily Cron: ? Next scheduled: 2023-11-04 10:59:22 +05:30
    Options: ?
    Notes: 68
    Onboarding: completed Action Scheduler
    
    Complete: 12,987
    Oldest: 2023-10-04 08:40:03 +0000
    Newest: 2023-11-04 08:34:44 +0000
    
    Failed: 88
    Oldest: 2023-02-11 07:38:14 +0000
    Newest: 2023-10-31 19:14:32 +0000
    
    Pending: 10
    Oldest: 2023-11-04 08:39:44 +0000
    Newest: 2023-11-11 04:32:24 +0000 Status report information
    
    Generated at: 2023-11-04 14:07:57 +05:30
    
    Thread Starter kunal2194

    (@kunal2194)

    Error Logs for November 3rd 2023:

    2023-11-03T09:32:12+00:00 CRITICAL Uncaught Error: Call to a member function get_tax_class() on null in /home/1113491.cloudwaysapps.com/kaexfryaky/public_html/wp-content/plugins/woocommerce/includes/class-wc-cart-totals.php:232 Stack trace: #0 /home/1113491.cloudwaysapps.com/kaexfryaky/public_html/wp-content/plugins/woocommerce/includes/class-wc-cart-totals.php(658): WC_Cart_Totals->get_items_from_cart() #1 /home/1113491.cloudwaysapps.com/kaexfryaky/public_html/wp-content/plugins/woocommerce/includes/class-wc-cart-totals.php(150): WC_Cart_Totals->calculate_item_totals() #2 /home/1113491.cloudwaysapps.com/kaexfryaky/public_html/wp-content/plugins/woocommerce/includes/class-wc-cart-totals.php(141): WC_Cart_Totals->calculate() #3 /home/1113491.cloudwaysapps.com/kaexfryaky/public_html/wp-content/plugins/woocommerce/includes/class-wc-cart.php(1408): WC_Cart_Totals->__construct() #4 /home/1113491.cloudwaysapps.com/kaexfryaky/public_html/wp-content/themes/woodmart/inc/integrations/woocommerce/modules/quantity.php(57): WC_Cart->calculate_totals() #5 /home/1113491.cloudwaysapps.com/kaexfryaky/public_html/wp-includes/class-wp-hook.php(310): woodmart_update_cart_item() #6 /home/1113491.cloudwaysapps.com/kaexfryaky/public_html/wp-includes/class-wp-hook.php(334): WP_Hook->apply_filters() #7 /home/1113491.cloudwaysapps.com/kaexfryaky/public_html/wp-includes/plugin.php(517): WP_Hook->do_action() #8 /home/1113491.cloudwaysapps.com/kaexfryaky/public_html/wp-admin/admin-ajax.php(203): do_action() #9 {main} thrown in /home/1113491.cloudwaysapps.com/kaexfryaky/public_html/wp-content/plugins/woocommerce/includes/class-wc-cart-totals.php on line 232 2023-11-03T09:32:58+00:00 CRITICAL Uncaught Error: Call to a member function get_tax_class() on null in /home/1113491.cloudwaysapps.com/kaexfryaky/public_html/wp-content/plugins/woocommerce/includes/class-wc-cart-totals.php:232 Stack trace: #0 /home/1113491.cloudwaysapps.com/kaexfryaky/public_html/wp-content/plugins/woocommerce/includes/class-wc-cart-totals.php(658): WC_Cart_Totals->get_items_from_cart() #1 /home/1113491.cloudwaysapps.com/kaexfryaky/public_html/wp-content/plugins/woocommerce/includes/class-wc-cart-totals.php(150): WC_Cart_Totals->calculate_item_totals() #2 /home/1113491.cloudwaysapps.com/kaexfryaky/public_html/wp-content/plugins/woocommerce/includes/class-wc-cart-totals.php(141): WC_Cart_Totals->calculate() #3 /home/1113491.cloudwaysapps.com/kaexfryaky/public_html/wp-content/plugins/woocommerce/includes/class-wc-cart.php(1408): WC_Cart_Totals->__construct() #4 /home/1113491.cloudwaysapps.com/kaexfryaky/public_html/wp-content/themes/woodmart/inc/integrations/woocommerce/modules/quantity.php(57): WC_Cart->calculate_totals() #5 /home/1113491.cloudwaysapps.com/kaexfryaky/public_html/wp-includes/class-wp-hook.php(310): woodmart_update_cart_item() #6 /home/1113491.cloudwaysapps.com/kaexfryaky/public_html/wp-includes/class-wp-hook.php(334): WP_Hook->apply_filters() #7 /home/1113491.cloudwaysapps.com/kaexfryaky/public_html/wp-includes/plugin.php(517): WP_Hook->do_action() #8 /home/1113491.cloudwaysapps.com/kaexfryaky/public_html/wp-admin/admin-ajax.php(203): do_action() #9 {main} thrown in /home/1113491.cloudwaysapps.com/kaexfryaky/public_html/wp-content/plugins/woocommerce/includes/class-wc-cart-totals.php on line 232

    hrn1995 (woo-hc)

    (@aguinaldodarla)

    Hi @kunal2194

    Thanks for sharing the logs. I’d recommend running a full conflict test to isolate the problem.

    1. Temporarily switch your theme to Storefront. If the issue is gone, it indicates that there is a conflict with your current theme.
    2. If it’s still having the issue, disable all plugins except for WooCommerce.
    3. If the issue is gone after deactivating all plugins except WooCommerce, reactivate your other plugins one by one, testing after each, until you find the one causing the conflict. You can find a more detailed explanation of how to do a conflict test here.

    If you’re not comfortable doing all of this on the live version of your site, you can create a staging environment using WP-STAGING.

    Please let us know how it goes!

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