Slow Query Logs
-
Hi
We are facing issues in Product page loading. There is a delay between the click and when the page actually starts to load.
We contacted our server Cloudways and they shared this:
After looking over your slow query logs, we’ve determined that the woocommerce plugin is likely to blame for the slowness. Here are the tail logs related to this slowness problem. Please contact us if you have any more queries.
[0x00007f9ab6a13a30] apply_filters() /home/1113491.cloudwaysapps.com/kaexfryaky/public_html/wp-includes/class-wp-hook.php:334
[0x00007f9ab6a139c0] do_action() /home/1113491.cloudwaysapps.com/kaexfryaky/public_html/wp-includes/plugin.php:565
[0x00007f9ab6a13900] do_action_ref_array() /home/1113491.cloudwaysapps.com/kaexfryaky/public_html/wp-content/plugins/woocommerce/packages/action-scheduler/classes/actions/ActionScheduler_Action.php:56
[0x00007f9ab6a13880] execute() /home/1113491.cloudwaysapps.com/kaexfryaky/public_html/wp-content/plugins/woocommerce/packages/action-scheduler/classes/abstracts/ActionScheduler_Abstract_QueueRunner.php:88
[0x00007f9ab6a137a0] process_action() /home/1113491.cloudwaysapps.com/kaexfryaky/public_html/wp-content/plugins/woocommerce/packages/action-scheduler/classes/ActionScheduler_QueueRunner.php:169
[0x00007f9ab6a136d0] do_batch() /home/1113491.cloudwaysapps.com/kaexfryaky/public_html/wp-content/plugins/woocommerce/packages/action-scheduler/classes/ActionScheduler_QueueRunner.php:139
[0x00007f9ab6a13620] run() /home/1113491.cloudwaysapps.com/kaexfryaky/public_html/wp-includes/class-wp-hook.php:310
[0x00007f9ab6a13540] apply_filters() /home/1113491.cloudwaysapps.com/kaexfryaky/public_html/wp-includes/class-wp-hook.php:334
[0x00007f9ab6a134d0] do_action() /home/1113491.cloudwaysapps.com/kaexfryaky/public_html/wp-includes/plugin.php:517
[0x00007f9ab6a133e0] do_action() /home/1113491.cloudwaysapps.com/kaexfryaky/public_html/wp-content/plugins/woocommerce/packages/action-scheduler/classes/ActionScheduler_AsyncRequest_QueueRunner.php:52The page I need help with: [log in to see the link]
-
Hi @kunal2194
Thanks for reaching out!
We are facing issues in Product page loading. There is a delay between the click and when the page actually starts to load.
+
After looking over your slow query logs, we’ve determined that the woocommerce plugin is likely to blame for the slowness.
I understand that you are facing issues regarding the product page loading on your site and after contacting your host, they suspected that WooCommerce is causing this issue, right?
There could be several factors that can cause this issue on your site. I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:
- System Status Report which you can find via
WooCommerce > Status > Get system report > Copy for support
. - Fatal error logs (if any) under WooCommerce > Status > Logs.
You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.
Once we have more information, we’ll be able to assist you further.
System report:
WordPress Environment WordPress address (URL): https://toolz4industry.com Site address (URL): https://toolz4industry.com WC Version: 8.2.1 REST API Version: ? 8.2.1 WC Blocks Version: ? 11.1.2 Action Scheduler Version: ? 3.6.3 Log Directory Writable: ? WP Version: 6.3.2 WP Multisite: – WP Memory Limit: 4 GB WP Debug Mode: – WP Cron: – Language: en_US External object cache: – Server Environment Server Info: Apache/2.4.58 (Debian) PHP Version: 8.0.30 PHP Post Max Size: 1 GB PHP Time Limit: 800 PHP Max Input Vars: 10000 cURL Version: 7.64.0 OpenSSL/1.1.1n SUHOSIN Installed: – MySQL Version: 10.4.20-MariaDB-1:10.4.20+maria~buster-log Max Upload Size: 1 GB Default Timezone is UTC: ? fsockopen/cURL: ? SoapClient: ? DOMDocument: ? GZip: ? Multibyte String: ? Remote Post: ? Remote Get: ? Database WC Database Version: 8.2.1 WC Database Prefix: wp_ Total Database Size: 909.75MB Database Data Size: 576.51MB Database Index Size: 333.24MB wp_woocommerce_sessions: Data: 46.09MB + Index: 1.52MB + Engine InnoDB wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_attribute_taxonomies: Data: 0.08MB + Index: 0.05MB + Engine InnoDB wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_order_items: Data: 8.52MB + Index: 3.52MB + Engine InnoDB wp_woocommerce_order_itemmeta: Data: 68.59MB + Index: 34.06MB + Engine InnoDB wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_actionscheduler_actions: Data: 7.05MB + Index: 6.89MB + Engine InnoDB wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_actionscheduler_logs: Data: 4.05MB + Index: 4.03MB + Engine InnoDB wp_bv_ip_store: Data: 0.33MB + Index: 0.25MB + Engine InnoDB wp_cartbounty: Data: 35.56MB + Index: 0.00MB + Engine InnoDB wp_check_pincode_p: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_comments: Data: 16.55MB + Index: 17.09MB + Engine InnoDB wp_cpiw_pincode: Data: 2.52MB + Index: 0.00MB + Engine InnoDB wp_duplicator_pro_entities: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_duplicator_pro_packages: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_ewwwio_images: Data: 9.52MB + Index: 12.59MB + Engine InnoDB wp_ewwwio_queue: Data: 0.39MB + Index: 0.22MB + Engine InnoDB wp_e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_e_notes: Data: 0.02MB + Index: 0.17MB + Engine InnoDB wp_e_notes_users_relations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_e_submissions: Data: 0.08MB + Index: 0.27MB + Engine InnoDB wp_e_submissions_actions_log: Data: 0.02MB + Index: 0.11MB + Engine InnoDB wp_e_submissions_values: Data: 0.08MB + Index: 0.03MB + Engine InnoDB wp_feedmanager_channel: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_feedmanager_country: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_feedmanager_feed_status: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_feedmanager_field_categories: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_feedmanager_product_feed: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_feedmanager_product_feedmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_feedmanager_source: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_intrkt_abandon_cart_abandonment: Data: 0.20MB + Index: 0.02MB + Engine InnoDB wp_intrkt_order_status: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_nextend2_image_storage: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_nextend2_section_storage: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_nextend2_smartslider3_generators: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_nextend2_smartslider3_sliders: Data: 0.05MB + Index: 0.03MB + Engine InnoDB wp_nextend2_smartslider3_sliders_xref: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_nextend2_smartslider3_slides: Data: 0.05MB + Index: 0.11MB + Engine InnoDB wp_options: Data: 12.48MB + Index: 1.67MB + Engine InnoDB wp_paytm_order_data: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_pincode_checker: Data: 2.52MB + Index: 0.00MB + Engine InnoDB wp_pincode_setting_p: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_pmxi_files: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_pmxi_hash: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_pmxi_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_pmxi_images: Data: 1.52MB + Index: 0.00MB + Engine InnoDB wp_pmxi_imports: Data: 0.08MB + Index: 0.00MB + Engine InnoDB wp_pmxi_posts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_pmxi_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_postmeta: Data: 212.67MB + Index: 147.38MB + Engine InnoDB wp_posts: Data: 37.38MB + Index: 9.03MB + Engine InnoDB wp_revslider_css: Data: 0.13MB + Index: 0.02MB + Engine InnoDB wp_revslider_css_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_revslider_layer_animations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_revslider_navigations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_revslider_sliders: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_revslider_sliders_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_revslider_slides: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_revslider_slides_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_revslider_static_slides: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_revslider_static_slides_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_say_what_strings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_sa_captured_wc_fields: Data: 0.39MB + Index: 0.00MB + Engine InnoDB wp_smsalert_booking_reminder: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_smsalert_renewal_reminders: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_smush_dir_images: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_snippets: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_spbcta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_termmeta: Data: 2.52MB + Index: 0.47MB + Engine InnoDB wp_terms: Data: 0.39MB + Index: 0.56MB + Engine InnoDB wp_term_relationships: Data: 1.52MB + Index: 1.52MB + Engine InnoDB wp_term_taxonomy: Data: 0.44MB + Index: 0.53MB + Engine InnoDB wp_tm_taskmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_tm_tasks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_usermeta: Data: 67.59MB + Index: 58.16MB + Engine InnoDB wp_users: Data: 5.52MB + Index: 5.55MB + Engine InnoDB wp_wcpdf_invoice_number: Data: 0.09MB + Index: 0.00MB + Engine InnoDB wp_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB wp_wc_admin_note_actions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB wp_wc_category_lookup: Data: 0.05MB + Index: 0.00MB + Engine InnoDB wp_wc_customer_lookup: Data: 5.52MB + Index: 5.03MB + Engine InnoDB wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_orders: Data: 0.02MB + Index: 0.11MB + Engine InnoDB wp_wc_orders_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_order_addresses: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_wc_order_coupon_lookup: Data: 1.52MB + Index: 3.03MB + Engine InnoDB wp_wc_order_operational_data: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_order_product_lookup: Data: 3.52MB + Index: 6.05MB + Engine InnoDB wp_wc_order_stats: Data: 4.52MB + Index: 4.53MB + Engine InnoDB wp_wc_order_tax_lookup: Data: 2.52MB + Index: 3.03MB + Engine InnoDB wp_wc_product_attributes_lookup: Data: 1.52MB + Index: 1.52MB + Engine InnoDB wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_product_meta_lookup: Data: 0.41MB + Index: 0.59MB + Engine InnoDB wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woodmart_wishlists: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woodmart_wishlist_products: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wpbot_response: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wpbot_sessions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wpfm_backup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wpforms_payments: Data: 0.02MB + Index: 0.14MB + Engine InnoDB wp_wpforms_payment_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wpmailsmtp_debug_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wpr_rocket_cache: Data: 0.33MB + Index: 0.48MB + Engine InnoDB wp_wpr_rucss_used_css: Data: 0.02MB + Index: 0.09MB + Engine InnoDB wp_wpzc_pincodes: Data: 1.52MB + Index: 0.00MB + Engine InnoDB wp_wsc_collections: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wsc_collections_recs: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wt_iew_action_history: Data: 5.52MB + Index: 0.00MB + Engine InnoDB wp_wt_iew_mapping_template: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wt_sc_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_yith_wcwl: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_yith_wcwl_lists: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_yoast_indexable: Data: 2.41MB + Index: 0.88MB + Engine InnoDB wp_yoast_indexable_hierarchy: Data: 0.14MB + Index: 0.22MB + Engine InnoDB wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_yoast_primary_term: Data: 0.13MB + Index: 0.17MB + Engine InnoDB wp_yoast_seo_links: Data: 0.08MB + Index: 0.06MB + Engine InnoDB Post Type Counts attachment: 9035 cms_block: 13 custom_css: 2 custom-css-js: 4 customize_changeset: 12 elementor_library: 5 mc4wp-form: 1 nav_menu_item: 97 page: 30 post: 9 product: 1725 product_variation: 41 revision: 950 shop_coupon: 68 shop_order: 29272 shop_order_refund: 82 woodmart_layout: 3 woodmart_slide: 3 woodmart_woo_fbt: 1 wpcf7_contact_form: 3 Security Secure connection (HTTPS): ? Hide errors from visitors: ? Active Plugins (34) Cashfree: by devcashfree – 4.5.3 Code Snippets: by Code Snippets Pro – 3.5.0 Contact Form 7: by Takayuki Miyoshi – 5.8.2 Joinchat: by Creame – 5.0.13 Simple Custom CSS and JS: by SilkyPress.com – 3.45 Elementor Pro: by Elementor.com – 3.17.0 Elementor: by Elementor.com – 3.17.1 EWWW Image Optimizer: by Exactly WWW – 7.2.1 Facebook for WooCommerce: by Facebook – 3.1.2 Heartbeat Control by WP Rocket: by WP Rocket – 2.0.1 Hello Dolly: by Matt Mullenweg – 1.7.2 CF Page or Post Duplicator: by Carlos Fazenda – 6.0 Paytm WooCommerce Payment Gateway: by Paytm – 2.8.0 Slider Revolution: by ThemePunch – 6.6.18 Safe SVG: by 10up – 2.2.1 Say What?: by Ademti Software – 2.1.5 Smart Slider 3: by Nextend – 3.5.1.19 WooCommerce Smart COD PRO: by woosmartcod.com – 1.5.0 Checkout Field Editor for WooCommerce: by ThemeHigh – 1.9.1 WooCommerce GST: by Stark Digital – 1.4 Advanced Order Export For WooCommerce: by AlgolPlus – 3.4.2 CartBounty - Save and recover abandoned carts for WooCommerce: by Streamline.lv – 7.3 Pixel Manager for WooCommerce: by SweetCode – 1.34.0 PDF Invoices & Packing Slips for WooCommerce: by WP Overnight – 3.7.1 WooCommerce Pincode/ Zipcode Checker: by WeCreativez – 3.0.3 WooCommerce: by Automattic – 8.2.1 Woodmart Core: by – 1.0.40 Yoast SEO: by Team Yoast – 21.4 WP Crontrol: by John Blackbourn & crontributors – 1.16.0 WP Mail SMTP: by WP Mail SMTP – 3.9.0 WP Rocket | CPCSS Debug Helper: by WP Rocket Support Team – 1.0.0 WP Rocket: by WP Media – 3.13.4 WPForms Lite: by WPForms – 1.8.4.1 Smart Coupons For WooCommerce Coupons: by WebToffee – 1.5.0 Inactive Plugins (11) Child Theme Wizard: by Jay Versluis – 1.4 Clickcease - Click Fraud Protection: by ClickCease – 3.2.2 PayU India: by PayU – 3.8.3 PhonePe Payment Solutions: by PhonePe – 2.0.9 Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.6 SMSAlert - WooCommerce: by Cozy Vision Technologies Pvt. Ltd. – 3.6.7 UpdraftPlus - Backup/Restore: by UpdraftPlus.Com DavidAnderson – 2.23.3.1 Woo Title Limit: by Dima W. – 2.0.3 WordPress Importer: by wordpressdotorg – 0.8.1 WP Product Feed Manager: by Michel Jongbloed – 1.51.0 WP Rocket | Change Preload Parameters: by WP Rocket Support Team – Dropin Plugins (1) advanced-cache.php: advanced-cache.php Must Use Plugins (2) Elementor Safe Mode: by Elementor.com – 1.0.0 Object Cache Pro (MU): by Rhubarb Group – 1.20.0 Settings API Enabled: – Force SSL: – Currency: INR (?) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 0 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – Enforce Approved Product Download Directories: ? HPOS feature screen enabled: – HPOS feature enabled: – Order datastore: WC_Order_Data_Store_CPT HPOS data sync enabled: – WC Pages Shop base: #8 - /shop/ Cart: #9 - /cart/ Checkout: #10 - /checkout/ My account: #11 - /my-account/ Terms and conditions: ? Page not set Theme Name: Woodmart Version: 7.3.2 Author URL: https://themeforest.net/user/xtemos Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ? Templates Overrides: woodmart/woocommerce/archive-product.php woodmart/woocommerce/cart/cart-item-data.php woodmart/woocommerce/cart/cart.php woodmart/woocommerce/cart/cross-sells.php woodmart/woocommerce/cart/mini-cart.php woodmart/woocommerce/checkout/form-checkout.php woodmart/woocommerce/checkout/thankyou.php woodmart/woocommerce/content-product-cat.php woodmart/woocommerce/content-product.php woodmart/woocommerce/content-single-product.php woodmart/woocommerce/content-widget-product.php woodmart/woocommerce/global/breadcrumb.php woodmart/woocommerce/global/form-login.php woodmart/woocommerce/global/quantity-input.php woodmart/woocommerce/loop/add-to-cart.php woodmart/woocommerce/loop/loop-end.php woodmart/woocommerce/loop/loop-start.php woodmart/woocommerce/loop/no-products-found.php woodmart/woocommerce/loop/orderby.php woodmart/woocommerce/loop/pagination.php woodmart/woocommerce/loop/sale-flash.php woodmart/woocommerce/myaccount/form-login.php woodmart/woocommerce/product-searchform.php woodmart/woocommerce/single-product/add-to-cart/grouped.php woodmart/woocommerce/single-product/add-to-cart/variable.php woodmart/woocommerce/single-product/meta.php woodmart/woocommerce/single-product/product-attributes.php woodmart/woocommerce/single-product/product-image.php woodmart/woocommerce/single-product/product-thumbnails.php woodmart/woocommerce/single-product/rating.php woodmart/woocommerce/single-product/related.php woodmart/woocommerce/single-product/sale-flash.php woodmart/woocommerce/single-product/tabs/description.php woodmart/woocommerce/single-product/tabs/tabs.php woodmart/woocommerce/single-product/title.php woodmart/woocommerce/single-product/up-sells.php woodmart/woocommerce/single-product-reviews.php woodmart/woocommerce/single-product.php Admin Enabled Features: activity-panels analytics product-block-editor coupons core-profiler customer-effort-score-tracks import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks product-variation-management remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page Disabled Features: customize-store minified-js new-product-management-experience settings async-product-editor-category-field Daily Cron: ? Next scheduled: 2023-11-04 10:59:22 +05:30 Options: ? Notes: 68 Onboarding: completed Action Scheduler Complete: 12,987 Oldest: 2023-10-04 08:40:03 +0000 Newest: 2023-11-04 08:34:44 +0000 Failed: 88 Oldest: 2023-02-11 07:38:14 +0000 Newest: 2023-10-31 19:14:32 +0000 Pending: 10 Oldest: 2023-11-04 08:39:44 +0000 Newest: 2023-11-11 04:32:24 +0000 Status report information Generated at: 2023-11-04 14:07:57 +05:30
Error Logs for November 3rd 2023:
2023-11-03T09:32:12+00:00 CRITICAL Uncaught Error: Call to a member function get_tax_class() on null in /home/1113491.cloudwaysapps.com/kaexfryaky/public_html/wp-content/plugins/woocommerce/includes/class-wc-cart-totals.php:232 Stack trace: #0 /home/1113491.cloudwaysapps.com/kaexfryaky/public_html/wp-content/plugins/woocommerce/includes/class-wc-cart-totals.php(658): WC_Cart_Totals->get_items_from_cart() #1 /home/1113491.cloudwaysapps.com/kaexfryaky/public_html/wp-content/plugins/woocommerce/includes/class-wc-cart-totals.php(150): WC_Cart_Totals->calculate_item_totals() #2 /home/1113491.cloudwaysapps.com/kaexfryaky/public_html/wp-content/plugins/woocommerce/includes/class-wc-cart-totals.php(141): WC_Cart_Totals->calculate() #3 /home/1113491.cloudwaysapps.com/kaexfryaky/public_html/wp-content/plugins/woocommerce/includes/class-wc-cart.php(1408): WC_Cart_Totals->__construct() #4 /home/1113491.cloudwaysapps.com/kaexfryaky/public_html/wp-content/themes/woodmart/inc/integrations/woocommerce/modules/quantity.php(57): WC_Cart->calculate_totals() #5 /home/1113491.cloudwaysapps.com/kaexfryaky/public_html/wp-includes/class-wp-hook.php(310): woodmart_update_cart_item() #6 /home/1113491.cloudwaysapps.com/kaexfryaky/public_html/wp-includes/class-wp-hook.php(334): WP_Hook->apply_filters() #7 /home/1113491.cloudwaysapps.com/kaexfryaky/public_html/wp-includes/plugin.php(517): WP_Hook->do_action() #8 /home/1113491.cloudwaysapps.com/kaexfryaky/public_html/wp-admin/admin-ajax.php(203): do_action() #9 {main} thrown in /home/1113491.cloudwaysapps.com/kaexfryaky/public_html/wp-content/plugins/woocommerce/includes/class-wc-cart-totals.php on line 232 2023-11-03T09:32:58+00:00 CRITICAL Uncaught Error: Call to a member function get_tax_class() on null in /home/1113491.cloudwaysapps.com/kaexfryaky/public_html/wp-content/plugins/woocommerce/includes/class-wc-cart-totals.php:232 Stack trace: #0 /home/1113491.cloudwaysapps.com/kaexfryaky/public_html/wp-content/plugins/woocommerce/includes/class-wc-cart-totals.php(658): WC_Cart_Totals->get_items_from_cart() #1 /home/1113491.cloudwaysapps.com/kaexfryaky/public_html/wp-content/plugins/woocommerce/includes/class-wc-cart-totals.php(150): WC_Cart_Totals->calculate_item_totals() #2 /home/1113491.cloudwaysapps.com/kaexfryaky/public_html/wp-content/plugins/woocommerce/includes/class-wc-cart-totals.php(141): WC_Cart_Totals->calculate() #3 /home/1113491.cloudwaysapps.com/kaexfryaky/public_html/wp-content/plugins/woocommerce/includes/class-wc-cart.php(1408): WC_Cart_Totals->__construct() #4 /home/1113491.cloudwaysapps.com/kaexfryaky/public_html/wp-content/themes/woodmart/inc/integrations/woocommerce/modules/quantity.php(57): WC_Cart->calculate_totals() #5 /home/1113491.cloudwaysapps.com/kaexfryaky/public_html/wp-includes/class-wp-hook.php(310): woodmart_update_cart_item() #6 /home/1113491.cloudwaysapps.com/kaexfryaky/public_html/wp-includes/class-wp-hook.php(334): WP_Hook->apply_filters() #7 /home/1113491.cloudwaysapps.com/kaexfryaky/public_html/wp-includes/plugin.php(517): WP_Hook->do_action() #8 /home/1113491.cloudwaysapps.com/kaexfryaky/public_html/wp-admin/admin-ajax.php(203): do_action() #9 {main} thrown in /home/1113491.cloudwaysapps.com/kaexfryaky/public_html/wp-content/plugins/woocommerce/includes/class-wc-cart-totals.php on line 232
Hi @kunal2194
Thanks for sharing the logs. I’d recommend running a full conflict test to isolate the problem.
- Temporarily switch your theme to Storefront. If the issue is gone, it indicates that there is a conflict with your current theme.
- If it’s still having the issue, disable all plugins except for WooCommerce.
- If the issue is gone after deactivating all plugins except WooCommerce, reactivate your other plugins one by one, testing after each, until you find the one causing the conflict. You can find a more detailed explanation of how to do a conflict test here.
If you’re not comfortable doing all of this on the live version of your site, you can create a staging environment using WP-STAGING.
Please let us know how it goes!
- System Status Report which you can find via
- The topic ‘Slow Query Logs’ is closed to new replies.