Slow Loading

  • Resolved alexandrenarten

    (@alexandrenarten)


    5 years, 3 months ago

    Dear 10Web

    I’m trying to support a friend of mine with his new WordPress website. I am an experienced website builder and have some experience in front and back end development. Nonetheless, I do not know all things (thankfully) and would like to call upon you for some help on this matter.

    My friend is using your Photo Gallery plugin and we’ve noticed that some of the galleries on his website are extraordinarily slow to load.

    The console in Chrome’s inspector gives off a JS error each time we click on an image, as follows:

    jquery.js?ver=1.12.4-wp:2 Uncaught Error: Syntax error, unrecognized expression: #bwg0/164
    at Function.ea.error (jquery.js?ver=1.12.4-wp:2)
    at ea.tokenize (jquery.js?ver=1.12.4-wp:2)
    at ea.select (jquery.js?ver=1.12.4-wp:2)
    at Function.ea (jquery.js?ver=1.12.4-wp:2)
    at Function.a.find (jquery-migrate.min.js?ver=1.4.1:2)
    at n.fn.init.find (jquery.js?ver=1.12.4-wp:2)
    at n.fn.init.a.fn.find (jquery-migrate.min.js?ver=1.4.1:2)
    at a.fn.init.n.fn.init (jquery.js?ver=1.12.4-wp:2)
    at new a.fn.init (jquery-migrate.min.js?ver=1.4.1:2)
    at n (jquery.js?ver=1.12.4-wp:2)

    Furthermore, sometimes we get the following error:
    jquery.js?ver=1.12.4-wp:4 POST https://carlosantangelophotographies.ch/wp-admin/admin-ajax.php?action=GalleryBox&image_id=164&gallery_id=0&tag=0&theme_id=1 net::ERR_HTTP2_PROTOCOL_ERROR

    Might you be able to help us understand the cause for this, please?

    Kind regards to you and the team.
    Alexandre de Joncaire Narten

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

  • Dear @alexandrenarten,

    Thank you for the inquiry.

    Please try disabling the filmstrip.

    Let us know how it worked.

    Sincerely,

    Thread Starter alexandrenarten

    (@alexandrenarten)

    Hello Asya ??

    Thank you for the reply.
    It seems that the photos are still quite slow to load and we are still getting the following error:

    Uncaught Error: Syntax error, unrecognized expression: #bwg0/402
    at Function.ea.error (jquery.js?ver=1.12.4-wp:2)
    at ea.tokenize (jquery.js?ver=1.12.4-wp:2)
    at ea.select (jquery.js?ver=1.12.4-wp:2)
    at Function.ea (jquery.js?ver=1.12.4-wp:2)
    at Function.a.find (jquery-migrate.min.js?ver=1.4.1:2)
    at n.fn.init.find (jquery.js?ver=1.12.4-wp:2)
    at n.fn.init.a.fn.find (jquery-migrate.min.js?ver=1.4.1:2)
    at a.fn.init.n.fn.init (jquery.js?ver=1.12.4-wp:2)
    at new a.fn.init (jquery-migrate.min.js?ver=1.4.1:2)
    at n (jquery.js?ver=1.12.4-wp:2)

    If you like you can check it out here with the filmstrip disabled.

    Dear @alexandrenarten,

    Please create a test page that is built without a Divi builder.
    Check how the gallery performs on that page.

    Please try changing the theme as well.

    Let us know how those changes worked.

    Sincerely,

Viewing 3 replies - 1 through 3 (of 3 total)
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