Slow Checkout
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Hello!
I would like to inquire about one issue that i’m having with the checkout page.
The page is kinda slow when loading & things take a long time to load when you click on “Buy Now” or when you click on “Place Order”.
Also, i have shipping fees that is dependent on the region & also Cash on Delivery Charges that i have setup using a custom Code Snippet. These take also some time before they appear in the checkout.
How can i solve this problem?
Any help will be greatly appreciated.
The page I need help with: [log in to see the link]
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Hi @haidermaa,
Sorry to hear that your checkout functionality is a bit slow. You can start by checking with your host if they provide advanced caching applications which will allow the site to use Object and Database caching. This will considerably speed up the backend and heavy front-end operations like users submitting carts and checkouts.
Another thing you can try is installing a Caching Plugin like W3 Total Cache or WP Rocket.
When using a Caching Plugin make sure to exclude the
/myaccount
,/cart
,/checkout
pages and all their child pages from caching.You can also try to change the PHP server version and check if you see any improvement. You can switch directly from your CPanel or management console.
Always make sure you have a full backup in place of your site and database. You could consider using a service like Jetpack or installing a plugin like UpdraftPlus. If something goes wrong it’s nice to know that you can restore your site to the previous state.
Hope that helps!
Hello!
Thank you for your reply!
I have actually done every trick in the book but still can’t figure out why its so slow.
Any other help will be appreciated.
Hi @haidermaa,
Thanks for getting back.
Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.
This problem may be caused by a conflict with your theme or with another plugin. The best way to determine this is to:
- Temporarily switch your theme to Storefront
- Disable all plugins except for WooCommerce
- Repeat the action that is causing the problem
If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated.
To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.
Please make sure you have a backup in place of your site and database. You could also consider using a service like Jetpack. If something goes wrong, it’s nice to know that you can restore your site to the previous state.
I’d also suggest installing a plugin called Health Check & Troubleshooting. This is a plugin developed by the WordPress community and it allows you to disable plugins without affecting your current site visitors.
Thanks!
Hi @haidermaa,
It’s been a while, so we’re checking if you were able to make some headway with the issue.
* Just to add, here’s another guide on troubleshooting slow websites: https://docs.woocommerce.com/document/troubleshooting-a-slow-site/
Thanks.
Hello!
Apologies for the delay in my reply!
Please find below the System Status Report as Generated from WooCommerce
### WordPress Environment ### WordPress address (URL): https://qonooz.com Site address (URL): https://qonooz.com WC Version: 5.4.1 REST API Version: ? 5.4.1 WC Blocks Version: ? 5.1.0 Action Scheduler Version: ? 3.2.0 WC Admin Version: ? 2.3.1 Log Directory Writable: ? WP Version: 5.7.2 WP Multisite: – WP Memory Limit: 512 MB WP Debug Mode: – WP Cron: ? Language: en External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 8.0.7 PHP Post Max Size: 32 MB PHP Time Limit: 180 PHP Max Input Vars: 3000 cURL Version: 7.77.0 OpenSSL/1.1.1k SUHOSIN Installed: – MySQL Version: 5.5.5-10.3.29-MariaDB Max Upload Size: 32 MB Default Timezone is UTC: ? fsockopen/cURL: ? SoapClient: ? DOMDocument: ? GZip: ? Multibyte String: ? Remote Post: ? Remote Get: ? ### Database ### WC Database Version: 5.4.1 WC Database Prefix: wp_ Total Database Size: 514.56MB Database Data Size: 416.64MB Database Index Size: 97.92MB wp_woocommerce_sessions: Data: 2.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.01MB + Engine MyISAM wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_woocommerce_order_items: Data: 0.04MB + Index: 0.02MB + Engine MyISAM wp_woocommerce_order_itemmeta: Data: 0.36MB + Index: 0.18MB + Engine MyISAM wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB + Engine MyISAM wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_woocommerce_shipping_zone_methods: Data: 0.02MB + 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I have actually upgraded my PHP version to 8.0 just recently as well as the database upgrade to MariaDB 10.3. There is very slight improvement but still not the improvement i’m expecting.
I also have WP Rocket installed & configured but still the issue is there.
I still don’t know why its slow & i really have no clue in solving this.
Anyone’s help will be very much appreciated.
Hi @haidermaa,
Thanks for your System Status.
I can see you have quite a number of active plugins and that can slow down your entire site. I run a test on GTmetrix and it seems that the overall performance is grade F which is a little bit too low. The whole site takes 8.4s to load. The recommended value for a better performing site is maximum 2-3 seconds.
You can check the report here:
https://gtmetrix.com/reports/qonooz.com/LFDxYMjf/
You may also find helpful these good tips on how to fix a slow WooCommerce site:
https://woocommerce.com/posts/woocommerce-site-slow-fixes/
Lastly, can you please confirm you already did a full conflict test? If not, kindly follow the instructions here: https://docs.woocommerce.com/document/how-to-test-for-conflicts/.
Thanks.
Hi @haidermaa,
It’s been a while since we last heard back from you, I’m going to mark this thread as resolved now.
Hopefully, you’ll find the above resources on how to fix and troubleshoot a slow site useful. If you have any further questions on core WooCommerce plugin please feel free to open a new topic.
Thanks.
- The topic ‘Slow Checkout’ is closed to new replies.