• Resolved haidermaa

    (@haidermaa)


    Hello!

    I would like to inquire about one issue that i’m having with the checkout page.

    The page is kinda slow when loading & things take a long time to load when you click on “Buy Now” or when you click on “Place Order”.

    Also, i have shipping fees that is dependent on the region & also Cash on Delivery Charges that i have setup using a custom Code Snippet. These take also some time before they appear in the checkout.

    How can i solve this problem?

    Any help will be greatly appreciated.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Mirko P.

    (@rainfallnixfig)

    Hi @haidermaa,

    Sorry to hear that your checkout functionality is a bit slow. You can start by checking with your host if they provide advanced caching applications which will allow the site to use Object and Database caching. This will considerably speed up the backend and heavy front-end operations like users submitting carts and checkouts.

    Another thing you can try is installing a Caching Plugin like W3 Total Cache or WP Rocket.

    When using a Caching Plugin make sure to exclude the /myaccount, /cart, /checkout pages and all their child pages from caching.

    You can also try to change the PHP server version and check if you see any improvement. You can switch directly from your CPanel or management console.

    Always make sure you have a full backup in place of your site and database. You could consider using a service like Jetpack or installing a plugin like UpdraftPlus. If something goes wrong it’s nice to know that you can restore your site to the previous state.

    Hope that helps!

    Thread Starter haidermaa

    (@haidermaa)

    Hello!

    Thank you for your reply!

    I have actually done every trick in the book but still can’t figure out why its so slow.

    Any other help will be appreciated.

    Mirko P.

    (@rainfallnixfig)

    Hi @haidermaa,

    Thanks for getting back.

    Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.

    This problem may be caused by a conflict with your theme or with another plugin. The best way to determine this is to:

    • Temporarily switch your theme to Storefront
    • Disable all plugins except for WooCommerce
    • Repeat the action that is causing the problem
    • If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated.

      To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

      Please make sure you have a backup in place of your site and database. You could also consider using a service like Jetpack. If something goes wrong, it’s nice to know that you can restore your site to the previous state.

      I’d also suggest installing a plugin called Health Check & Troubleshooting. This is a plugin developed by the WordPress community and it allows you to disable plugins without affecting your current site visitors.

      Thanks!

    Plugin Support abwaita a11n

    (@abwaita)

    Hi @haidermaa,

    It’s been a while, so we’re checking if you were able to make some headway with the issue.

    * Just to add, here’s another guide on troubleshooting slow websites: https://docs.woocommerce.com/document/troubleshooting-a-slow-site/

    Thanks.

    Thread Starter haidermaa

    (@haidermaa)

    Hello!

    Apologies for the delay in my reply!

    Please find below the System Status Report as Generated from WooCommerce

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://qonooz.com
    Site address (URL): https://qonooz.com
    WC Version: 5.4.1
    REST API Version: ? 5.4.1
    WC Blocks Version: ? 5.1.0
    Action Scheduler Version: ? 3.2.0
    WC Admin Version: ? 2.3.1
    Log Directory Writable: ?
    WP Version: 5.7.2
    WP Multisite: –
    WP Memory Limit: 512 MB
    WP Debug Mode: –
    WP Cron: ?
    Language: en
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 8.0.7
    PHP Post Max Size: 32 MB
    PHP Time Limit: 180
    PHP Max Input Vars: 3000
    cURL Version: 7.77.0
    OpenSSL/1.1.1k
    
    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.3.29-MariaDB
    Max Upload Size: 32 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
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    WC Database Prefix: wp_
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    Database Data Size: 416.64MB
    Database Index Size: 97.92MB
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    ### Post Type Counts ###
    
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    ### Security ###
    
    Secure connection (HTTPS): ?
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    ### Active Plugins (38) ###
    
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    ### Inactive Plugins (0) ###
    
    ### Dropin Plugins (1) ###
    
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    ### Must Use Plugins (1) ###
    
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    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: AED (AED )
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    pw gift card (pw-gift-card)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
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    rated-3 (rated-3)
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    rated-5 (rated-5)
    
    Connected to WooCommerce.com: ?
    
    ### WC Pages ###
    
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    Cart: #6 - /cart/
    Checkout: #7 - /checkout/
    My account: #8 - /my-account/
    Terms and conditions: ? Page not set
    
    ### Theme ###
    
    Name: Martfury Child
    Version: 1.0
    Author URL: https://drfuri.com
    Child Theme: ?
    Parent Theme Name: Martfury
    Parent Theme Version: 2.6.7
    Parent Theme Author URL: https://demo2.drfuri.com
    WooCommerce Support: ?
    
    ### Templates ###
    
    Overrides: martfury-child/woocommerce/cart/cart-item-data.php
    martfury/woocommerce/cart/cart-shipping.php
    martfury/woocommerce/cart/cart-totals.php
    martfury/woocommerce/cart/cart.php
    martfury/woocommerce/cart/mini-cart.php
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    ### WooCommerce Google Product Feed feeds ###
    
    google: Google merchant centre product feed
    ??Type: google
    ??Category filter: -
    ??Categories: -
    googlereview: Google merchant centre product review feed
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    ### WooCommerce Google Product Feed options ###
    
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    Debug key: 46e211dd-ab52-4cfc-8850-967de97b3079
    
    ### WooCommerce Google Product Feed fields ###
    
    Title: Pre-populates from product product_title.
    Product description: Main product description only (full preferred)
    Condition: Defaults to "new".
    Brand: Pre-populates from product_brand taxonomy.
    Manufacturer Part Number (MPN): Pre-populates from Any of GTIN fields from Yoast WooCommerce SEO.
    Product Type: Pre-populates from product_cat taxonomy.
    Google Product Category: 
    Global Trade Item Number (GTIN): Pre-populates from Any of GTIN fields from Yoast WooCommerce SEO.
    Colour: Pre-populates from attribute_color meta field.
    Size: Pre-populates from attribute_size meta field.
    Identifier exists flag: 
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    Minimum handling time: Defaults to "2 Hours".
    Maximum handling time: Defaults to "24 Hours".
    Product highlight(s): 
    Product detail(s): 
    Consumer datasheet: 
    Sell On Google Quantity: Pre-populates from product stock_qty.
    Google-funded promotion eligibility: Defaults to "all".
    Availability (in stock products): Defaults to "in stock".
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    ### Action Scheduler ###
    
    Complete: 2,325
    Oldest: 2021-06-19 16:38:36 +0400
    Newest: 2021-06-24 18:38:02 +0400
    
    Failed: 14,462
    Oldest: 2020-12-12 20:52:32 +0400
    Newest: 2021-04-19 21:11:00 +0400
    
    Pending: 5
    Oldest: 2021-06-24 19:25:35 +0400
    Newest: 2021-07-05 04:00:01 +0400
    
    ### Status report information ###
    
    Generated at: 2021-06-24 18:43:27 +04:00
    

    I have actually upgraded my PHP version to 8.0 just recently as well as the database upgrade to MariaDB 10.3. There is very slight improvement but still not the improvement i’m expecting.

    I also have WP Rocket installed & configured but still the issue is there.

    I still don’t know why its slow & i really have no clue in solving this.

    Anyone’s help will be very much appreciated.

    Mirko P.

    (@rainfallnixfig)

    Hi @haidermaa,

    Thanks for your System Status.

    I can see you have quite a number of active plugins and that can slow down your entire site. I run a test on GTmetrix and it seems that the overall performance is grade F which is a little bit too low. The whole site takes 8.4s to load. The recommended value for a better performing site is maximum 2-3 seconds.

    You can check the report here:

    https://gtmetrix.com/reports/qonooz.com/LFDxYMjf/

    You may also find helpful these good tips on how to fix a slow WooCommerce site:

    https://woocommerce.com/posts/woocommerce-site-slow-fixes/

    Lastly, can you please confirm you already did a full conflict test? If not, kindly follow the instructions here: https://docs.woocommerce.com/document/how-to-test-for-conflicts/.

    Thanks.

    Mirko P.

    (@rainfallnixfig)

    Hi @haidermaa,

    It’s been a while since we last heard back from you, I’m going to mark this thread as resolved now.

    Hopefully, you’ll find the above resources on how to fix and troubleshoot a slow site useful. If you have any further questions on core WooCommerce plugin please feel free to open a new topic.

    Thanks.

Viewing 7 replies - 1 through 7 (of 7 total)
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