Slow add to cart

  • Resolved rachealay

    (@rachealay)


    4 years, 2 months ago

    Hi, I have a website through WooCommerce and the Storefront theme. I am happy with the site’s overall speed and use a very good caching software.

    However, when I want to add an item to the basket/cart it takes a lot longer to load than all the other pages on my site- around 5 seconds. That is the only URL that causes me issues.

    I have read through all the forums and others seem to have the same problems but I haven’t seen a clear resolution. All my plugins are up to date.

    I have deactivated all the plugins and reactivated one by one, when I only have WooCommerce and storefront activated I still have the same issues. I am not sure what is causing this. I appreciate any help.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Rynald0s

    (@rynald0s)

    Automattic Happiness Engineer

    Hi @rachealay!

    There are several contributing factors to the slowness of a site, most of which can be found in the following troubleshooting documentation:

    https://docs.woocommerce.com/document/troubleshooting-a-slow-site/
    https://woocommerce.com/posts/woocommerce-site-slow-fixes/

    With that said, have you had a chance to put your site through a service like https://gtmetrix.com/ to see where it might be coming from?

    If you haven’t already, could you please work through the documentation I linked to above, to see if that helps?

    Please let us know how it goes.

    Cheers!

    Thread Starter rachealay

    (@rachealay)

    Hi, thank you for your quick response. I have looked through all those pages.I have tried all the recommendations. I don’t have issues with any other pages on my site just the cart page. My site is not slow, the cart URL is.

    I have put my cart URL through GTmetrix already many times and the same thing that comes up is that ‘reduce initial server response time’.

    https://gtmetrix.com/reports/www.melaraehair.com/AKGb0dM5/

    Plugin Support mouli a11n

    (@mouli)

    @rachealay
    Server response time is an issue with your server rather than your website so I suggest that you contact them.
    Interestingly, when I tested your server response time I got an average of 76ms which is not too bad:


    Link to image: https://d.pr/i/SYJWGR

    I suggest you ask your hosts if they can suggest why the response time is apparently slow.

    I did have a quick look at the cart by purchasing an Anele Large.
    The cart took around 11 seconds to load which is pretty slow so I looked at file sizes and found that the product image is 1meg in size.
    This much too large for a fast site so I suggest that you get someone to optimize your product images to be nearer:

    • 800px x 800px
    • less than 200kb
    • JPG rather than PNG

    I hope that helps you to figure it out.
    Feel free to get back to us if you have further questions.

    • This reply was modified 4 years, 2 months ago by mouli a11n. Reason: Typo
    Thread Starter rachealay

    (@rachealay)

    Thank you so much for your response and help! I will take your advice and look into that as well as contact my host.

    That sounds like a plan, @rachealay. So I’m going to mark this as resolved – if you have any further questions, you can start a new thread. Cheers!

Viewing 5 replies - 1 through 5 (of 5 total)
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