Hello,
Thank you for taking the time to share your feedback. We genuinely appreciate your insights and apologize for any inconvenience you’ve experienced.
We’re sorry to hear about your delay when clicking on our short links. Our team is actively investigating this issue to improve our service and provide a smoother experience. Your specific feedback about the delay compared to pretty links is valuable, and we’ll use it to identify and address the root cause.
Regarding support, we understand your frustration and apologize for any confusion. We offer forum support to all users and there are chances that it may be delayed due to our other commitments to paid users. But, we will make sure to give response to every support request as soon as possible.
Hope that helps.
