Hi Mpop45
Thank you for getting in touch.
Please get hold of me on nick [@] wp-livechat.com so I can look into this and sort this out for you as soon as humanly possible.
In future, please can you rather leave a support request before posting a one star review. A one star review negatively impacts our average review score considerably and jeopardizes our plugin and business. We spend a lot of time developing this plugin and improving on it. We do everything in our power to make sure things like this don’t happen, but sometimes it’s completely out of our control. With that being said we still offer email & forum support to help people that experience these issues (even if the issues are not originating from our plugin)
Please get in touch so we can help.
Kind regards
Nick