Sliding block not visible on some window widths

  • Resolved Rubidze

    (@rubidze)


    1 year, 11 months ago

    Sliding blocs are invisible on some window widths. It appears that missing block is present on page, but has attributes visibility: hidden and opacity: 0. Can not figure out why in some cases this does not change. Possibly some scripts that update these values are not triggered. This happens more often to windows widths with odd pixels, but saw this few times on even numbers as well. To better understand I uploaded a screen record https://youtu.be/ULtgo3IurLA

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Mahbub Shovan

    (@mahbubshovan)

    Hi @rubidze

    I hope you are doing well. I understand that you are facing an issue with an invisible option on your browser. I apologize for any inconvenience this may have caused you.

    To further investigate the issue, could you please check the scenario on a real device such as a laptop, mobile, or tablet? Please let me know if the issue persists on these devices.

    I have personally checked the scenario on my end and did not find any invisible options as you have mentioned. Furthermore, I have also tried the link you provided and it seems to be working perfectly fine.

    However, if you still encounter the issue on your browser, please do not hesitate to inform me. I will certainly look into the issue and provide you with a solution as soon as possible.

    Thank you for your understanding and have a nice day!

    Plugin Support Mahbub Shovan

    (@mahbubshovan)

    Hi @rubidze

    I hope this message finds you well. I wanted to follow up on a previous support request that you submitted. I understand that the thread was marked as resolved due to a lack of activity, but I wanted to let you know that you are always welcome to re-open the topic if you have any further questions or concerns.

    Before opening a new request, however, I kindly request that you take a moment to read through this post. It may contain the answers to your questions or provide you with a solution to your issue. If you still require assistance after reading this post, please do not hesitate to reopen the thread or submit a new request.

    Thank you for your attention to this matter. I look forward to hearing from you soon.

Viewing 2 replies - 1 through 2 (of 2 total)
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