Slideshow displays using IP only (not domain name)

@rolfs00 – This is a classic “migration” (or what we refer to as) issue, please read this article: https://www.nextgen-gallery.com/galleries-opening-lightbox/

IF following the directions there does not resolve this issue, please submit a Bug Report (https://www.nextgen-gallery.com/report-bug/ … please reference this topic) as you will likely have need of our “Reset Tool” plugin to sort out any other initial activation paths that are saved to the database.

Thanks!

– Cais.

Hello Cais,

THank you for the rapid response!

Unfortunately, I can’t even get started. The directions you sent refer to a setting under Gallery >> Other Options. However, this particular submenu does not exist for me. If you would like to provide me an email address, I can send you a screenshot. However, my options under Gallery are:

Overview
Add Gallery / Images
Manage Gallery
Album
Tags
Options
Style
Roles
About
Reset / Uninstall

I cannot find any reference to Lightbox at all under any of these menus. For your reference, I am using ver 1.9.13.

Thanks again for your rapid response and willingness (and patience) to help me.

Rolf

@rolfs00 – Sorry, the reference I made was to the current version of NextGEN Gallery not the NextGEN Legacy version you are apparently using.

I misread your original post, why is this the case?

Upgrading to version 2.X solves this, but this option is unavailable to us.

– Cais.

PS: We are not actively supporting NextGEN Legacy versions at this time. C.

Hello,

I can’t update because NextGen 2.X is not fully compatible with Shopp. When I upgrade NextGen, it slows down our Museum Gift Shop unbelievably (taking about 2 minutes for each product to load). If you wanted, I can set it up so that you can reproduce this same result (e.g. you can see how quickly it loads now, and then I will upgrade NextGen so that you can verify the results.)

I have already spoken with the Shopp developers, and they isolated the issue to being with NextGen. Because of this, I am reaching out to you in order to help find a solution.