• Resolved sarahsas

    (@sarahsas)


    Hello! I’ve been using this plugin for a while on this site: https://roseviggiano.com/ – scroll down to WHAT CLIENTS ARE SAYING. – all of a sudden the slider aspect is no longer working? I can see the additional slides are loaded on the page in the inspector window, but the arrows and navigation have all disappeared and the slides are not automatically sliding even though I haven’t changed any settings on the slider and it was working before. Any thoughts?

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter sarahsas

    (@sarahsas)

    following up on this issue, i’ve updated all plugins and software and tried playing with the settings, it still will no longer scroll at all? help??

    Plugin Support beatrice12

    (@beatrice12)

    Hello @sarahsas,

    Thanks for reaching out to us!

    Is it possible to send us some screenshots with the settings of your view? You can upload them here via Imgur.

    Warm regards,

    Beatrice.

    Thread Starter sarahsas

    (@sarahsas)

    Hi @beatrice12, I think I found the conflict. I have some custom code in the functions.php file of the child theme added to create a sticky header, as follows:

    add_action( 'wp_head', function () { ?>
    <script src="https://ajax.googleapis.com/ajax/libs/jquery/1.9.1/jquery.min.js"></script>
    <script type="text/javascript">
      
     $(window).scroll(function() {
        var scroll = $(window).scrollTop();
        if (scroll >= 1) {
            $('header').addClass("sticky");
        } else {
            $('header').removeClass("sticky");
        }
    });
    </script>

    This code has been there for months with no updates, but it only recently seems to affect the slider functionality of your testimonials. If I comment this code out, the slider functionality returns. Any thoughts why this would happen?

    Plugin Author Razvan Aldea

    (@raldea89)

    Hello,

    Seems like you are using a very old jQuery version, which might be the one responsible for your issue. Could you please update it and use a more recent one and let us know if the problem persists/is gone?

    You could also test if the jQuery if problematic by only commenting the <script src="https://ajax.googleapis.com/ajax/libs/jquery/1.9.1/jquery.min.js"></script> part (that is if another jQuery file is loaded on your website from WordPress itself).

    Warmly,
    Razvan

    Thread Starter sarahsas

    (@sarahsas)

    Hi @raldea89 thank you, yes that appears to have been the issue. I removed my added line calling the old jQuery and updated my custom script to jQuery instead of $ and there is no longer a conflict. Thanks for your guidance!

Viewing 5 replies - 1 through 5 (of 5 total)
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