Sliders don’t show. N2R is not defined

  • Resolved idofrancos

    (@idofrancos)


    6 years, 1 month ago

    So this problem is happening for quite some time, and every time I believe I fix it, it comes back.
    The problem is that when I am logged in to my website as an admin, the sliders load just fine and everything works great.

    The moment I close the page of the website, the sliders stop working.
    I checked from my mobile, from incognito mode…
    When I press F12 I get the message:
    Uncaught ReferenceError: N2R is not defined
    at (index):64

    On the setting page, I have “Async” and “Combine” checked

    I really have no idea what to do

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Ramona

    (@nextend_ramona)

    Hi @idofrancos

    This problem can happen because of a minification plugins, which moves the files our slider calls and needs from the header to the footer, but it leaves the inline JavaScript codes (which depend on the called in files) in the header. Because of this the inline JavaScript codes run sooner than the files in the footer, so the code can’t use it.

    Which minification plugin are you using? If you disable it, does that solve the problem?

    You could try changing the “Slider’s inline JavaScript” from Head to Inline at the Global settings > Framework Settings: https://smartslider3.helpscoutdocs.com/article/457-global-settings-framework-settings
    Although maybe that would still happen sooner. Does your minification plugin have option to fetch the inline JavaScript as well?

    If it wouldn’t help, please open a support ticket: https://smartslider3.com/contact-us/support/?topic=Error&platform=WordPress&version=Free
    and refer to this topic to figure out the best solution for this problem.

    Thread Starter idofrancos

    (@idofrancos)

    It has been 6 days since I opened a support ticket. They never came back to me with a solution…
    Do you have the option to check out what is going on with it?

    Plugin Support Laszlo

    (@laszloszalvak)

    Hi @idofrancos

    As I see my colleague replied to your support ticket a few minutes after your ticket was opened.
    It is possible, that our reply got into your SPAM or PROMO folder.

    Could you check if you can find it there?

    Plugin Author Nextendweb

    (@nextendweb)

    Hi @idofrancos,
    we use support@nextendweb.com email address. Please try to search your mailbox. Also I resent our previous message into your mailbox few minutes ago.

    Thread Starter idofrancos

    (@idofrancos)

    OH I see now it got to the promotion folder… I never check this folder.
    Thank you anyway

Viewing 5 replies - 1 through 5 (of 5 total)
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