Slider WD “This file type is not supported.”

  • Resolved dsspeights

    (@dsspeights)


    6 years, 7 months ago

    When trying to add a photo to a slider, “This file type is not supported.” is always returned. I’ve tried:

    – Adding a photo that was previously on there (from Media Library), same error.
    – Uploading through Slider WP “Upload”, same error.
    – Adding a photo that was recently uploaded to Media Library, same error.
    – Changed name to ensure unique and no special characters, same error.
    – Attempted multiple pictures at the same time, same error.

    Current Version : 4.9.8

    Please help, I cannot edit, create or add any pictures, regardless of format/name/size or age.

    The page I need help with: [log in to see the link]

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  • Hi,

    We are terribly sorry for the inconvenience.

    Could we have a closer look at the described issues? Please contact our support team using the following email address: [email protected]

    Please, mention the URL of this forum topic in your message. We will provide a solution as soon as possible and share it here as well.

    Thanks. Have a nice day.

Viewing 1 replies (of 1 total)
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