• Resolved Maria C.

    (@cyberkitto)


    The issue I had was that slider link navigated to IP address instead of domain and I think it was caused by one of the SS3 settings.

    Whenever I clicked on a link in my slider (dynamic post slider), I navigated to the correct post but in the address bar I saw the IP address instead of domain. This didn’t happen with any other link on my site, only my smart slider.

    Now, the issue seems to have stopped after I changed in smart slider global settings “Use protocol-relative URL” to unchecked.

    Based on SS3 help docs, this option is supposed to help images load. It doesn’t say anything about changing the link URL.

    Use protocol-relative URL
    This option is replacing the https:// and https:// in the urls to //, which will make the links relative to your website’s protocol, and this way your http images won’t be blocked in your https address. But this will only replace our codes, so if you have manually written https:// links into your slides, and you have problems on your https:// website, then use the translate url option, or replace those links manually!

    Does anyone know why this setting would cause such unwanted results?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Gabor

    (@nextendweb_gabor)

    Hi @cyberkitto!

    That option shouldn’t affect this, so I think rather the saving action in your admin page could have been the solution for your problem.

    What this option does is, that for the files of the slider, so not the regular links, just the links of our files will use protocol-relative URL by default:
    //example.com/myimage.jpg
    instead of actually writing out http or https in the beginning of the link:
    https://example.com/myimage.jpg
    to let the browser decide from where the file should load.
    So this setting doesn’t affect the url variable of the dynamic slide, but your problem could have been, that we are asking down the base url of the website -> then we are generating our links -> then it won’t be changed, until another saving action happens. Somewhere in your website if the IP address was stored, like in your WP general settings, or in the wp-config.php file, then this could have been picked up by our system, but if it’s fine now, it could have been fixed since then and saving the settings made our slider use the new link.

    But if you can still replicate the problem, you could contact us on [email protected] and we will take a deeper look into it. Or it doesn’t really matter wether you are using protocol-relative URLs or not, so this isn’t optimizing anything, it just often has a wrong setup on the server wether http or https should be used, or it is stored incorrectly in the WP settings/files, that is why we are turning this option off by default, as that works more often, but if it is a solution for you, it is fine to leave this option on.

    • This reply was modified 6 years, 1 month ago by Gabor.
    Thread Starter Maria C.

    (@cyberkitto)

    You might be correct. I tried to replicate it by switching it back on again and it doesn’t seem to switch to IP address right now. I’ll monitor it for a while to see if it happens again.

    I’m curious what config setting could have caused this in the first place. I haven’t touched the wp-config.php file manually, unless some other plugin did.

    It was driving me crazy when it first started. I didn’t know where it was coming from until I noticed that it only happened on slider links so I poked around in slider settings and found that one.

    Ramona

    (@nextend_ramona)

    Hi @cyberkitto

    I’m glad the problem seems to be solved.

    My best guess would have been the same as Gabor’s that you or someone else had made changes in the slider and cleared its cache (by either saving or at the slider’s Global settings) when they were logged in via the IP address URL. But if you couldn’t reproduce the problem that way then I’m not really sure what might have happened.

Viewing 3 replies - 1 through 3 (of 3 total)
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