Slider Thumbnails disappeared and are now causing problems

Hello,

Please update the plugin with the latest version and try again.

Thank You.

I’ve tried the two latest updates and while they do bring the video in to the listing, the thumbnail is not showing at all. An “error” image shows there, so it’s still not working.

I still haven’t heard back from anyone or received any sort of resolution. Your newest updates don’t work. Next idea?

Hello @photomj,

We have made some changes and released an update.

Please try with the latest version.

Thank You.

Sorry. That update doesn’t work either. Still no thumbnails showing.

Hello @photomj ,

Can you please provide your product URL that has video so I’ll check it out.

Thank You.

I don’t have the videos in the listings now because it looks stupid to not have thumbnails showing. I don’t want to add the videos again, and then wait another week to hear back from you. If you want to tell me when you will get around to looking at it, I can load the videos again, that day.

Hello,

I’m available on monday 12PM to 11PM (IST).

Let me know when you add video in your product So I’ll check it out.

I’ve given the replay under 3 working days to you. It is delayed because we are in different regions or time zones.

Thank You.

You are 10.5 hours ahead of us so I will upload the videos around midnight on Sunday (our Sunday/time) so they should be viewable by the time you are available. Thanks.

Hi NikHiL –

Here are the links to the products that don’t show the video thumbnails.

https://www.healingstonesforyou.com/product/labradorite-dagger-pendant-g-hsfy09302215/

https://www.healingstonesforyou.com/product/ethiopian-opal-pendant-b-hsfy03272202/

https://www.healingstonesforyou.com/product/scolecite-blade-talisman-pendant-hsfy09132105/

On the last one, I did notice that the video is labeled as a “short” by Youtube. I didn’t set it or upload it that way, but I think if the video is short, Youtube makes it a short?

Hello?@photomj ,

Please set?Video Thumbnail for all Products?from the plugin settings page and check if the thumbnail is coming or not?
And to add video in another product and check if the video thumbnail is showing or not.

That setting is already set on the plug in page and the thumbnails are NOT coming thru for these three items.

When I originally opened this thread, I told you that ALL video thumbnails were missing from my posts, and I had to go into each listing, resave, and then the thumbnails showed back up, EXCEPT for these three listings.

Did you look into these three that I reposted or are you just sending back generic responses?

Hello @photomj,

I’ve checked your product and checked your YouTube video on https://youtube-thumbnail-grabber.com/ and found the video thumbnail?is not available on YouTube for these 3 videos.
You can check it in https://youtube-thumbnail-grabber.com/ website.

Thank You.

I DID check each link, and each link DID return thumbnails, in different sizes. So, don’t know what you are looking at, since thumbnails ARE present for all three videos?

These all also DID have thumbnails when I first loaded them, but they went missing, along with ALL the other video thumbnails, as I already mentioned above.

Here is a link to Google Drive that shows screen shots of all the versions of thumbnails that DO show, when using the link you provided: https://drive.google.com/drive/folders/1RC1IgorASWzCF3vobbqscFXmu2Hf4nLN?usp=share_link

Hello,

The high resolution thumbnail is not available for this video.

We are using High resolution in our plugin. we will change it and release update soon.

Thank You.