Slider show only first photo on mobile

Hi @roberta_dropp,

Do you have a url to the site? I can check for any errors being reported from the browser.

this is the url https://bit.ly/2Izau9l

Hi,

You actually have the slideshow duplicated and so one slideshow shows on desktop and the other shows on mobile. The JS script only sees the first one, which is the desktop version.

To fix it you will just have to create a second, separate slideshow to use on mobile.

Sorry but I don’t understand. I created only 1 slider for the home page.

So now I have to create another slideshow with the 3 images for the mobile. is it correct?

Hi,

Something with your theme is doing the duplication then. You would have to ask the theme developer how to isolate them. Here’s both slideshows in the markup:

https://prntscr.com/mmsu7w

Do you think that the only way to solve the problem is to ask to the developer?

Hi @roberta_dropp

That would be the most practical route. I don’t know how the theme was built so unfortunately I won’t have much insight as to how to fix it.

How specifically are you adding the shortcode to get the slideshow there? Can you share some screenshots?

These are the screenshots

https://prnt.sc/mmt9j0
https://prnt.sc/mmta3h

Hi @roberta_dropp,

I’ve never used Customify before but it looks like you are setting the slideshow to both the desktop and the mobile sections. Maybe there’s a setting to have one element show on both without having to add it to both sections? At this point I’m just guessing.

However, you could take my advice above and create a second slideshow, and add that second slideshow to the mobile layout. It seems that would also solve the issue.

Unfortunately when I change the code in desktop, it also changes in mobile.
So I don’t know how add a second slideshow.

Hi @roberta_dropp

Can you add a new widget, something like HTML 2?

No ??

Hi @roberta_dropp,

I’m afraid there’s not much more I can offer here as the issue is with that specific builder plugin. Have you tried to contact them?

Ok thanks for your help. Now I contact the developer