• Resolved vgeli

    (@vgeli)


    Hi, I am using DIVI and since a couple of days the product slider is not working anymore, causing the page to show all product images at once and breaking the layout. I have checked with DIVI but it seems related to the plugin. Thx for your help.

    • This topic was modified 2 years, 12 months ago by vgeli.

    The page I need help with: [log in to see the link]

Viewing 11 replies - 1 through 11 (of 11 total)
  • Thread Starter vgeli

    (@vgeli)

    I have additional info: I tried with different slider settings and it seems that every number of products above 1 just displays all the images without the slider, which is obviously not the idea. Just to to help isolating the issue.

    Plugin Support Bayejid Ahmed

    (@bayejid00)

    Hi @vgeli,

    Thanks for your query. Hope you are doing good.

    After getting your query we have tested again the Product Slider plugin with Divi. Everything is working fine on our end. We have visited the page link you shared, unfortunately, we didn’t find the Product Slider section anywhere. It’s tough to provide any solution without seeing the issue.

    So, please share the specific page link where you have used the product slider so that we can review it and figure out a solution.

    Hope you understand.

    Thread Starter vgeli

    (@vgeli)

    hi Ahmed
    Many thanks, I have changed the number of products to 1 in order to keep the site up. I have now changed back to 4, and am getting the issue again where all the product images are shown at once and below each other (most part is behind the blue box, but its still visible).

    link: [ redundant link removed ]

    Pls. find attached a screenshot of how it currently is, how it should be and the settings.
    Many thanks for your help

    • This reply was modified 2 years, 11 months ago by Jan Dembowski.
    Thread Starter vgeli

    (@vgeli)

    Plugin Support Bayejid Ahmed

    (@bayejid00)

    Hi @vgeli,

    Currently, as you set 1 product, the issue is not shown at our end.

    To review the issue, generate the issue at your test page and then send the page link to figure out the issue.

    Thread Starter vgeli

    (@vgeli)

    maybe caching issue, now I checked again and I see the issue:

    [ redundant link removed ]

    thanks

    • This reply was modified 2 years, 11 months ago by Jan Dembowski.
    Plugin Support Bayejid Ahmed

    (@bayejid00)

    Hi @vgeli,

    Just remove this CSS and save it once like this screenshot

    After this, let me know if it works or not.

    If not solved, open a support ticket here claiming your issues to get a rapid response. Our support team will help you in a better way.

    Thank you.

    Thread Starter vgeli

    (@vgeli)

    I did that and now it works perfectly, many many thanks for your kind and prompt help, very much appreciated!
    Best

    Plugin Support Bayejid Ahmed

    (@bayejid00)

    Hi @vgeli,

    We’re very glad to hear that it works perfectly now. Thanks for appreciating us. If you are happy with the plugin and support, please share your experience in the plugin review section.

    Have a great day!

    I had the same issue after updating the plugin to version 2.4.1.

    Removing the CSS in ‘plugin editor’ from file ‘public-assets-css-style.min.css’ did the trick. Thanks.

    Plugin Support Bayejid Ahmed

    (@bayejid00)

    Hi @daanverh,

    Glad to hear that it works. Thanks for using the plugin.

    Have a great day.

Viewing 11 replies - 1 through 11 (of 11 total)
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