You are free to express all your feelings and give us full feedback in this regards. We have no problem with negative feedback at all, as we realize that we cannot satisfy all and everyone, although this is our main goal and duty. Please, pardon us for taking your time. Let me mention kindly, that in the correspondence with our support agent named Kelly, you asked to pay the difference and get another plugin called “Responsive Slider” , by this agreeing to stop the license of the Slider Pro plugin, for which you paid $44. You did not agree on this and we kidnly sent you a new license for the pro version of Responsive Slider FOR FREE. We understand, that you needed the immediate fix of the option that had been available in the Pro version, which we offered you kindly, but had no chance to fix in a day or two. After sending you the Responsive Slider, and agreeing on the new license, we thought that you were satisfied with the new plugin and it met your requirements. In the meanwhile our developers fund a solution and fix the auto sliding and then AFTER that, with the new email of yours we seems are required to send you the zip of the Slider Pro. I understand that this is rather non-orthodox situation. But we have changed the lisence of one product to another.
What shall we do in this case, that will meet both your requirements and the interests of our company? P.S. Please, check your spam folder and see whether there is an email from our support member, because we do not allow any support team members to ignore any email and try hard to be back during 48 hours. Once again, we are begging your pardon for the whole situation and we are open to help you further. MOREOVER, I will take care and send you the zip file of the latest Slider Pro version in the email. Hope that will help. Thank you.
P.S. klausiem , we thank you for you help, we are not sure why WP moderators have deleted couple comments from here, seems they did not like the links.
