slider image gone after update

Let me backup and update once again. Will update you shortly.

I attempted to install the latest version just now on one of my websites and it gives a white screen upon activation. If I attempt to access the website directly, the website is just a blank white screen as well. No source code visible. Haven’t seen this happen before.

I left it there for several minutes to see if it would “finish activating,” but it just left the website down.

I deleted the plugin via FTP and the website came back up.

Tried re-installing and re-activating only to get the same issue again.

Also tried de-activating all other plugins and had the same issue.

For clarity, this website is one that had the error below when originally attempting to activate.

“Plugin could not be activated because it triggered a fatal error.

Parse error: syntax error, unexpected T_STATIC in /home/content/64/8899764/html/wp-content/plugins/easing-slider/easing-slider.php on line 138″

I am more than happy to continue trying different things and helping to debug. ??

Here is an update:

1. 5 default empty sliders appear again.
2. My original slider is not available.
3. I created a new slider, but it is not available.
4. I tried to delete default sliders several times, but they appear again.
5. I enabled this option in the settings and completely removed plugin:
Check this box if you would like Easing Slider to completely remove all of its data when the plugin is deleted.
6. Then reinstall it and voila! I found my missing slider in the backend. Moreover, all of the default sliders are also gone.
7. Please note that it took approximately a minute when I removed plugin.

If you need any further testing from my end, please let me know.

I installed it on the website that was getting the same error as @logichub. It appears to work perfectly (no longer posting a new page every few seconds).

No new issues I can find on this website.

I am going to try to install an older version on my other websites and do the “Check this box if you would like Easing Slider to completely remove all of it’s data when the plugin is deleted.” and see if that solves the issue. I’ll update soon.

I have also changed following 2 settings on the server before taking backup:
PHP Version: 5.5.20 (previously 5.4.33)
Memory Limit: 64M (previously 32M)

Firstly, thank you both for your time and effort in helping me debug this. I absolutely cannot thank you enough, you’ve both been more than helpful! ??

@ryan, glad to hear we’re making progress. I’d actually recommend you install v2.2.0.3 (another fix, coming in a couple of moments) and carrying out this process using it. The uninstallation code has barely been touched and anything updated will likely be more reliable ??

I’m hoping this next fix resolves the PHP 5.2 issues people are having. As a word of warning, PHP 5.2 is over 10 years old and hasn’t been supported for 4 years, so it’s worth contacting your host and having them upgrade you to PHP 5.3 or greater. The WordPress team plan to eventually drop support for PHP 5.2, so it’s worth doing to avoid future headaches ??

You are welcome!

This is a good news about dropping support for PHP 5.2. WordPress is getting lot of backlashing because of this policy.

An interesting write-up on the topic by Bruno Skvorc is available on Sitepoint:
https://www.sitepoint.com/php-tips-resources-best-practices-2015/

I am going to recommend this article to all the folks who still not willing to upgrade.

So here is my latest update.

On the sites that were originally getting the Parsing error above:
The new version installs correctly, but when you go to add a new slider the page layout looks like elements are stacking on top of each other. Then you are unable to add any slides. I tried removing the addon with the “delete all data” box checked and re-installing, it did not fix. This site runs PHP 5.2.17.

On the site that had the issue with pages being created:
The update fixes all problems and the plugin seems to work correctly. My only issue is that the 5000+ sliders are still there. I attempted to remove the plugin with the “delete all data” box checked, but the plugin doesn’t actually uninstall or delete. It starts to, like normal, then goes to a white screen after a minute or two. I let it sit for 10 minutes then went back to the plugin page but it was still installed and none of the sliders were removed. This site runs PHP 5.3.29.

Where are these sliders saved? Perhaps I can remove them from the database manually?

I am off for the day, but will be back tomorrow morning to try some other things.

Hi Ryan, thanks for all of the info. Regarding the first site, that sounds like the admin CSS and Javascripts aren’t loading. If you are familiar with Google Chrome’s Developer Tools, can you inspect the page to check if these files are loading? Otherwise if you’re happy to provide me with admin access to the site in question, I’ll take a look for you. Email the details to me via the site support form here. It’s perfectly ok if you aren’t ok with this, but it may will debugging harder and slower. Apologies for the big ask!

Great to hear that we’re making progress with the second site. It sounds like now that the uninstall is reaching its memory limit when trying to delete the thousands of sliders. If you’re familiar with PHPmyadmin, you can use it to delete the posts in the wp_posts table with the post_type of easingslider. That’s your best bet.

Again if you’d like me to do this second task for you, I happily will if you wish to provide me access. Apologies for all of this inconvenience, and thank you so much for you time and patience!

I also experienced a huge number of blank “new sliders” created and am now deleting in bulk batches from the admin area. I was relieved to discover that my original slider was intact – however the plugin update did cause a massive load spike on my server – which was inaccessible for about 30 minutes following the update.

Now my entire site disappears unless I disable the Easing Slider plugin. Just a blank page with only header graphic showing. Before I deleted the extra “sliders,” I had a smaller square placeholder (blank loading icon) but the rest of the page loaded in fine. Now I’ve got nothing and have to disable the slider to get page content back.

my sildes are up and running again with the older version v.2.1.4.3 I tried the newest one but it didn’t work.
I think I am a long term user, I got the v.1 on the site. But the last version v.2.2.0.3 did not do the trick.

Hi @aly22, tremendously sorry. It was 4 lines of code that caused this – so basic yet very costly and inconvenient. I can’t apologise enough! I hope all is well now.

The duplicate slider issue should now be done and dusted as of v2.2.0.3.

I’ve just released v2.2.0.4, which should resolve issues for those users who’ve just upgraded from a very old version of the plugin. If you found that your slider completely disappeared after the update, this new fix should do the job.

A bumpy road, but we’re getting there!

@grodanboll, that sounds very unusual. Would it be possible to turn on WordPress debugging? You can do this by editing your wp-config.php file, then find this line define( WP_DEBUG, false );. Change false to true.

Now, you should see an error message instead of a blank page. Let me know what this error message is ??

Matthew, it’s still not working for me. I tested the upgrade on just one site (and I have about 24 to do) and now my slider images are all gone, and all my settings are different. When I go to the “sliders” section, I see 45 different “easing slider lite” sliders in there, doesn’t seem to be one that was the old slider.

I’ve deleted and reinstalled the plugin 3 times.

Also, when I do the upgrade, Easing Slider just deactivates. This is going to be a real pain to upgrade if it does this on all 24 sites.

I like where you are going with this update, but I need to be able to run this upgrade without breaking 24 sites.

yes, I can do that, but first I will try the v.2.2.0.4
then I put the debug on and report to you.