• Resolved thesmartseries

    (@thesmartseries)


    Hi, the slider works on laptop but does not show up on mobile. Do you know what is the issue? Thank you.

    The page I need help with: [log in to see the link]

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  • Plugin Support Robert

    (@robertnextendweb)

    Hi @thesmartseries!

    I have checked your website, and it loaded fine for me, on PC and on Android as well.

    The only problem that I see is that the slider took a bit of time to load. This is because your site isn’t really optimized at all, for example:

    • there are lots of requests – the more the slower the loading is, so you could consider using a cache, or css/js optimizer plugin which can combine the CSS and JS.
    • in the slider, on mobile view you show the same big image as you do on the desktop. We have our own option for optimizing this, but only in the Pro version, and due to the forum guidelines we cannot provide support for commercial products on this forum, so if you are interested in that feature, please rather contact us through our support form:
      https://smartslider3.com/contact-us/support/
      In the Free version what you can do is make a new slider for mobile/tablet and show different images there, and then hide the sliders on the unwanted views with CSS or with your page builder (so hide the desktop slider on tablet/mobile for example).
    • content besides the slider is not lazy loaded either, and because of this images and iframes that show up “below the fold” will load at page load, further delaying the loading of content that are displayed “above the fold”.

    If you didn’t mean this, and the slider doesn’t appear for you at all, then please share your:

    • device OS name and its version number
    • browser and version number where the problem is visible
Viewing 1 replies (of 1 total)
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