Slider does not display on iPhone

Hi @illustrata,

Thank you for your message. We’re sorry to hear about this problem. ??

In order to help you troubleshoot this, it would be helpful if you could provide us with some additional information, including:

• Screenshots or a screen recording that show the issue in action. If possible, please include relevant links as well.
• Your site information. Please?navigate to?Tools?>?Site Health?>?Info,?click on the?“Copy site info to clipboard”?button and paste the information in your reply.
• Screenshots of your ShortPixel plugin?settings?(ShortPixel Image Optimizer, ShortPixel Adaptive Images and/or Autoptimize).

We look forward to working with you to resolve the issue.

Best,

Thanks for your reply.

It’s fairly simple, if you go to this link (or see Page I need help with) https://www.carolinebarray.com/project/comedie-maipiu/

If I activate SPAI plugin, the slider does not display. If the plugin is deactivated, it displays correctly. It’s deactivated now. Any project accesed from the grid on this page behaves the same way. The sliders display fine in a the desktop browser.

I am happy to provide any doc you need, but I don’t see a way to upload screenshots, recordings, etc. Should I just insert images and embed video? Also, there are 4 pages of SPAI settings, can I just pass you a tech user ID privately if that would help?

Here are Site Health results. Thank you again.

wp-core

version: 6.1.1
site_language: en_GB
user_language: en_GB
timezone: +01:00
permalink: /%postname%/
https_status: true
multisite: false
user_registration: 0
blog_public: 1
default_comment_status: undefined
environment_type: production
user_count: 4
dotorg_communication: true

wp-paths-sizes

wordpress_path: /home/mhd-01/www.carolinebarray.com/htdocs
wordpress_size: loading…
uploads_path: /home/mhd-01/www.carolinebarray.com/htdocs/wp-content/uploads
uploads_size: loading…
themes_path: /home/mhd-01/www.carolinebarray.com/htdocs/wp-content/themes
themes_size: loading…
plugins_path: /home/mhd-01/www.carolinebarray.com/htdocs/wp-content/plugins
plugins_size: loading…
database_size: loading…
total_size: loading…

wp-dropins (2)

advanced-cache.php: true
object-cache.php: true

wp-active-theme

name: Caroline Barray child theme (cb-divi-child)
version: undefined
author: Anonymous
author_website: (undefined)
parent_theme: Divi (Divi)
theme_features: core-block-patterns, block-templates, widgets-block-editor, custom-background, automatic-feed-links, post-thumbnails, menus, title-tag, post-formats, woocommerce, wc-product-gallery-zoom, wc-product-gallery-lightbox, wc-product-gallery-slider, customize-selective-refresh-widgets, wp-block-styles, editor-style, widgets
theme_path: /home/mhd-01/www.carolinebarray.com/htdocs/wp-content/themes/cb-divi-child
auto_update: Disabled

wp-parent-theme

name: Divi (Divi)
version: 4.19.4
author: Elegant Themes
author_website: https://www.elegantthemes.com
theme_path: /home/mhd-01/www.carolinebarray.com/htdocs/wp-content/themes/Divi
auto_update: Disabled

wp-themes-inactive (1)

Twenty Twenty-Three: version: 1.0, author: the WordPress team, Auto-updates disabled

wp-plugins-active (19)

301 Redirects: version: 2.72, author: WebFactory Ltd, Auto-updates enabled
All-in-One WP Migration: version: 7.70, author: ServMask, Auto-updates enabled
All-in-One WP Migration Unlimited Extension: version: 2.48, author: ServMask, Auto-updates enabled
Classic Editor: version: 1.6.2, author: WordPress Contributors, Auto-updates enabled
CW Shortcode: version: 1.0, author: Fabrice ESQUIROL - Creaweb2b, Auto-updates enabled
Divi Booster: version: 3.8.5, author: Dan Mossop, Auto-updates enabled
Divi Masonry Gallery: version: 2.0.3, author: Destaca Imagen (latest version: 2.3.5), Auto-updates enabled
Docket Cache: version: 22.07.02, author: Nawawi Jamili, Auto-updates disabled
Filterable Grid for Divi: version: 1.29, author: Jan Thielemann, Auto-updates enabled
MainWP Child: version: 4.3.1, author: MainWP, Auto-updates enabled
Post Duplicator: version: 2.28, author: Metaphor Creations, Auto-updates enabled
Regenerate Thumbnails Advanced: version: 2.4.0, author: ShortPixel, Auto-updates enabled
Sassy Social Share: version: 3.3.45, author: Team Heateor, Auto-updates enabled
Search & Replace: version: 3.2.1, author: Inpsyde GmbH, Auto-updates enabled
ShortPixel Adaptive Images: version: 3.6.1, author: ShortPixel, Auto-updates enabled
ShortPixel Image Optimizer: version: 5.1.6, author: ShortPixel, Auto-updates enabled
Smart Slider 3: version: 3.5.1.12, author: Nextend, Auto-updates enabled
Wordfence Security: version: 7.8.2, author: Wordfence, Auto-updates enabled
WP Super Cache: version: 1.9.2, author: Automattic, Auto-updates enabled

wp-plugins-inactive (1)

Disable Lazy Load: version: 1.6.1, author: Jeff Starr, Auto-updates enabled

wp-media

image_editor: WP_Image_Editor_GD
imagick_module_version: Not available
imagemagick_version: Not available
imagick_version: Not available
file_uploads: File uploads is turned off
post_max_size: 32M
upload_max_filesize: 32M
max_effective_size: 32 MB
max_file_uploads: 20
gd_version: 2.2.5
gd_formats: GIF, JPEG, PNG, WebP, BMP, XPM
ghostscript_version: not available

wp-server

server_architecture: Linux 4.9.0-17-amd64 x86_64
httpd_software: Apache
php_version: 7.4.27 64bit
php_sapi: cgi-fcgi
max_input_variables: 1000
time_limit: 300
memory_limit: 256M
max_input_time: 120
upload_max_filesize: 32M
php_post_max_size: 32M
curl_version: 7.52.1 OpenSSL/1.0.2u
suhosin: false
imagick_availability: false
pretty_permalinks: true
htaccess_extra_rules: true

wp-database

extension: mysqli
server_version: 5.7.30
client_version: mysqlnd 7.4.27
max_allowed_packet: 16777216
max_connections: 200

wp-constants

WP_HOME: undefined
WP_SITEURL: undefined
WP_CONTENT_DIR: /home/mhd-01/www.carolinebarray.com/htdocs/wp-content
WP_PLUGIN_DIR: /home/mhd-01/www.carolinebarray.com/htdocs/wp-content/plugins
WP_MEMORY_LIMIT: 40M
WP_MAX_MEMORY_LIMIT: 256M
WP_DEBUG: false
WP_DEBUG_DISPLAY: true
WP_DEBUG_LOG: false
SCRIPT_DEBUG: false
WP_CACHE: true
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_ENVIRONMENT_TYPE: Undefined
DB_CHARSET: utf8
DB_COLLATE: undefined

wp-filesystem

wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable
mu-plugins: writable

• This reply was modified 1 year, 10 months ago by illustrata.

Hi @illustrata,

Thank you very much for the information. I have checked your domain in our database and I can see that you are a paid customer, so feel free to message us at [email protected] and send us all the missing information!

Hi illustrata,

Sorry for the previous message, I just saw that you already messaged us at [email protected].

We’ll continue there!