slider appears wrong, only in some responsive views

  • dear support team,
    I am using the elementor hello theme with a slider in the header (showing news lines that rotate). The slider is correctly positioned (directly under the dark blue header of the site) in desktop view and partially in responsive view, with exception of the landscape mobile phone view and rotated table view, where it suddenly drops for about 28 pixel below the dark blue header title of the site.
    I cannot find any settings in elementor to change this.
    (Trying to change the padding or margin of the slider element does not change anything)

    Could you please help with a recommendation?
    Thanks in advance!

    • This topic was modified 9 months, 1 week ago by horiamar.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Thread Starter horiamar

    (@horiamar)

    No chance to get a response from support or people that experienced similar problems?

    Thread Starter horiamar

    (@horiamar)

    I mention in detail that the slider appears correctly in the elementor wysiwyg editor, for all breakpoints (desktop, mobile, tablet, mobile lanscape, etc.) and it appears correctly also on some mobile screens. But in certain mobile views – that are always the ones in lanscape mode – it appears wrong (as described above).
    I tried as a workaround to set an “offset” value for that element (the slider) of -25 px, which is the value with which the slider slips down (+28 px) in the bug situation. But this does not always help (but just in some cases).

    • This reply was modified 9 months, 1 week ago by horiamar.
    Thread Starter horiamar

    (@horiamar)

    I observed the following:
    when viewing the site on a mobile device, what happens is:
    * in mobile portrait mode, the slider appears on the correct position if the screen widht <446 px,
    * in mobile portrait mode, if the screen width is >446 px, the slider error appears (slider moves around 25 px down)
    * in mobile landscape mode, the slider appears correct if the screen width >769 px.
    * in mobile landscape mode, the slider appears wrong, if screen width <769 px.

    Thread Starter horiamar

    (@horiamar)

    it is nice to know that one is completely ignored and treated with perfect silence, if he tries to get support for this “hello elementor” theme. Perhaps the theme should be called “goodbye” and not “hello”. As nobody ever answers any questions! ?? ??

    • This reply was modified 9 months ago by horiamar.
    rishon1

    (@rishon1)

    Hi there,

    Our aplogiize that you had to wait for a long while.

    I’m sorry to hear you’re experiencing this issue. I understand how important it is to resolve it.

    I do have a couple of resources that may help you in solving this issue.

    You can check them out on the following links: Facebook Community??, Help Center?, Youtube channel?, Elementor Academy. ?

    ?

    Thread Starter horiamar

    (@horiamar)

    @rishon1

    Thanks for your reply and apologies!
    Unfortunately, your proposed links explain basic things. What they do not, is to help me solve a bug. What I describe is a bug, as the slider is not behaving as it should. I do not have a problem of “not knowing how to configure it” but it is a problem of “inspite of a correct configuration, it behaves wrong“.
    I cannot know if it is a matter of theme (Hello Theme) or of Elementor generally. So this is why I wrote here.
    I hope I can get more detailed help.
    Thanks in advance!

Viewing 6 replies - 1 through 6 (of 6 total)
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