Skipping numbers back and forth

  • Resolved kh93

    (@kh93)


    4 months ago

    Thanks for creating this great plugin, I have a question regarding numbers skipping though:

    I recently installed and activated the plugin, and set the start number to 2554, to enable smooth transition for my shop. Here are the order numbers of the last couple of orders:

    • 2556
    • 2561 <– what is going on here, why did it skip to 2561 and then back to 2556 in the next purchase?
    • 2555
    • 2554
    • 1 (test purchase by admin, regular via shopping cart, before the start number was set to 2554)
    • 2553

    All purchases were made through the shopping cart, the regular way, not via the admin dashboard). What might be going on here?

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter kh93

    (@kh93)

    Editing to add a screenshot:

    Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi kh93,

    Thanks for reaching out.

    We are not able to replicate the issue. Kindly share the following details for a better understanding of the issue.

    • Full screenshot of WooCommerce order edit page of order number 2561.
    • WooCommerce system status report (WooCommerce > Status > System status > Get system report).
    • Screenshot of plugin settings page (WooCommerce > Settings > Sequential Order Number).

    Kindly mask sensitive information when sharing the screenshots requested above. You may share the details via?this link?if you have any privacy concerns.

    Thread Starter kh93

    (@kh93)

    @webtoffeesupport Thank you for your reply, I have sent in a request via the link!

    Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @kh93,

    Thanks for sharing the details via the link. We have responded to the ticket you have with us. We look forward to your response.

    Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @kh93,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, please feel free to follow up on the ticket you have with us.

Viewing 5 replies - 1 through 5 (of 5 total)
  • You must be logged in to reply to this topic.