Skipped numbers

  • Resolved mikekellner

    (@mikekellner)


    5 years, 1 month ago

    Hello,

    When we use your Custom Order Numbers for WooCommerce plugin, it all seemed to work fine by increasing each order number in turn such as 10001 10002, and then when a subscriptions order was placed, it jumped to 10004. Why was 10003 missed?

    Is it because this was a subscription purchase, or something else?

    Many thanks.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support kenil802

    (@kenil802)

    Hi @mikekellner,

    Regarding the query, can you please share the screenshot of the plugin settings along with the subscription settings so that we can try to replicate the issue on our site by keeping the same settings.

    This information will be helpful to assist you in a better way.

    Regards,
    Kenil Shah

    Thread Starter mikekellner

    (@mikekellner)

    Thanks Kenil,

    We added the plugin on Monday and started at #R-10000

    Here are thee screen shots – https://imgur.com/a/J7XWu2q

    Many thanks,
    Mike

    Plugin Support kenil802

    (@kenil802)

    Hi @mikekellner,

    Sorry for the delay in response.

    Thank you for the screenshots.

    We have not yet checked our plugin with the Subscription plugin. So, once our developer will check on this issue, we will get back to you with an update.

    Regards,
    Kenil Shah

    Thread Starter mikekellner

    (@mikekellner)

    Thanks for the update Kenil. It will be interesting to see what they come back with.

    Regards,
    Mike

Viewing 4 replies - 1 through 4 (of 4 total)
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