Skip for future visits Issue

  • Resolved lpg2021

    (@lpg2021)


    4 months ago

    Hi, I have a problem with the new function “Skip for future visits”. The tour now starts constantly after the user logs in, even though I have set the option “Run tour only N-times” to 1 (server-based). Before integrating this new feature, this worked perfectly. Now the tour starts permanently at every login.

    The aim is that the user does not have to click “Allow the visitor to skip this tour for future visits” again, but that the visibility of the tour is only guaranteed the first time the start page is called up after login per user.

    Thanks for your support, Philipp

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Tomá? Groulík

    (@tomasgroulik)

    Hi, I did test it and it seems to work. The system of counting visits of tours was updated, and it is now storing the data in different way. Stored visits were cleared and they are counting from 0 after the update. So, it may have caused the tour to run on load, but as soon as you get a limit of First N visits only, then it should stop showing.

    If that is not the case and you still have an issue, please share a full screenshot of the tour options (configuration) in the admin.

    Have a nice day

    Tomas

    Thread Starter lpg2021

    (@lpg2021)

    Hi Tomas,

    I have now intensively tested my tours again and it definitely does not work with the server setting and First N visits (1). I use the PRO version:

    • According to the first screenshot (marked in orange), the tour starts automatically again and again after logout and login for the user role, even if you lead it to the end. This is also independent of the browser (firefox, chrome, safari).
    • Only the browser activation for N visits works – but only as long as the cookies have not been deleted and only the same browser has been used

    Before the update and thus before implementing the “Skip for future visit” function, the server function worked perfectly across all browsers with the same IP address and showed my tour only 1x when setting “First visits only” = 1

    Best regards, Philipp

    Plugin Author Tomá? Groulík

    (@tomasgroulik)

    The reason why it doesn’t work is probably, that you have disabled WordPress REST API.?

    If you use Plain permalink settings, WordPress doesn’t open its API. Not all plugins and themes use that, but many yes like our plugin. So generally it is not a good practice to set Plain permalink structure from many reasons (SEO included)

    Let me know if this is your case please.

    Thread Starter lpg2021

    (@lpg2021)

    Hi Tomas,

    I do not use a plain permalink structure on the website and the REST API has not been disabled. Everything worked fine until the last update, since then every tour is restarted again and again, although it should only run once. I can gladly set up admin access again.

    Best regards Philipp

    Plugin Author Tomá? Groulík

    (@tomasgroulik)

    Good evening,

    Maybe it is not due to the permalink structure, it is just a common issue, so I tried that. What is your permalink structure? However, your site is blocking some HTTP requests (not just from our plugin) as you can see in your console and the image below. We changed the way to handle user visits in the last update. We used a custom WordPress REST API, which is why it started happening after the last update. Your site is blocking it for some reason. I do not know why, it is up to your investigation, some security plugin settings or WordPress itself.

    Plugin Author Tomá? Groulík

    (@tomasgroulik)

    The issue was solved by update 6.5.1. Problem was on our site, sorry for inconveniences. Thank you for reporting and for your patience.

Viewing 6 replies - 1 through 6 (of 6 total)
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