As mentioned in my email, before receiving a very quick bad review, I apologized for the misunderstanding of when the premium theme was asked to be refunded (within the 14 days or not, it was my mistake), and have processed the full refund for you.
We do offer a ’14 day money back guarantee’ without hesitation… If it’s after 14 days then we will converse, which we unfortunately weren’t able to do, and then try come to an agreement of a partial refund.