Size charts blank after updating from 2.1.7

  • Resolved bigdamm

    (@legeaclubs)


    2 years, 8 months ago

    After updating to latest version of the plugin, the size chart looks blank. Tried to change the theme to a WordPress one and now the size chart is showing. What can I do with the theme to get the size chart visible?

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Hitendra Chopda

    (@hitendra-chopda)

    Hello Legeaclubs,

    Thanks for reaching out to us.

    Can you please share the theme name that you have activated? As this might be a theme conflicting issue.

    Also, if there is any error log or console log then share it with us so it helps us to troubleshoot your query in detail.

    Best Regards,
    Hitendra & Dotstore Team

    Thread Starter bigdamm

    (@legeaclubs)

    The theme is Xstore.

    ?how can I share a console log?

    Thanks in advance.

    Plugin Support Hitendra Chopda

    (@hitendra-chopda)

    Hello Legeaclubs,

    Thanks for your feedback.

    Search in google to find out the steps.

    Click here to follow the step.

    If there is anything found that helps us to troubleshoot your query please let us know.

    If possible then you can share the attachment-generated URL that might help us if there is anything missing.

    Best Regards,
    Hitendra & Dotstore Team

    Thread Starter bigdamm

    (@legeaclubs)

    Is this what you need?

    In 2.1.7
    https://snipboard.io/5aj1KD.jpg

    After updating to 2.3.0
    https://snipboard.io/5AMTJa.jpg

    Thanks in advance.

    • This reply was modified 2 years, 8 months ago by bigdamm.
    • This reply was modified 2 years, 8 months ago by bigdamm.
    Plugin Support Hitendra Chopda

    (@hitendra-chopda)

    Hello Legeaclubs,

    Thanks for sharing the screenshots.

    Okay, based on screenshot the issue is not related to JS error.

    The issue might be related to the conflict with the Xstore theme or another plugin conflict.

    Can you please share the product URL so we can check if there is CSS that might hide the size chart?

    ?Thanks,
    ?Hitendra

    Plugin Support Hitendra Chopda

    (@hitendra-chopda)

    Hello Legeaclubs,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved.

    If you have any further questions, you can start a new thread.

    Best Regards,
    Hitendra & Dotstore Team

Viewing 6 replies - 1 through 6 (of 6 total)
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