Size chart missing on product page after last update (2.1.6)

  • Resolved gabrieldelpech

    (@gabrieldelpech)


    3 years, 1 month ago

    Hello,

    After the last update, 2.1.6, the link to size chart is gone on my product pages. I cleared the cache, and it doesn’t change anything. The link can’t be found in the source. Do you have any issues?

    My woocommerce version is 5.8.0, and wordpress is 5.8.1.

    Thank you.

Viewing 14 replies - 1 through 14 (of 14 total)

  • Hi, I also have the same problem, I opened a ticket via email and I’m waiting for a reply.
    Let’s keep up to date, thanks!

    Thread Starter gabrieldelpech

    (@gabrieldelpech)

    Good to know, thanks!

    Plugin Support Hitendra Chopda

    (@hitendra-chopda)

    Hello gabrieldelpech, mrtrufini1,

    Thanks for reaching out to us and apologies for the inconvenience.

    We are looking into your query and get back to you ASAP.

    This issue we will fix in our next release version. So, if you want a quick solution then you can roll back the version to the previous one from here by scrolling end of the page.

    Let us know if you have any queries on this.

    Best Regards,
    Hitendra & Dotstore Team.

    mats03

    (@comfortmats03)

    didn’t work

    Hello, I confirm that unfortunately it does not work. Inserted the previous version via FTP but the problem remains, that is the “size guide” button is not shown on the product page.
    We need a solution as soon as possible, thank you very much for the support!

    Best regards,
    Tommaso

    Plugin Support Hitendra Chopda

    (@hitendra-chopda)

    Hello All,

    We have released the 2.1.7 version now and fixed the product page popup link missing issue.

    Can you please update and share your feedback with us?

    Waiting for your feedback.

    Best Regards,
    Hitendra & Dotstore Team

    Thread Starter gabrieldelpech

    (@gabrieldelpech)

    Hello Hitendra,

    It seems to work fine now, thanks!

    Hello, unfortunately it did not solve the problem for me. The button is not visible yet!

    Thread Starter gabrieldelpech

    (@gabrieldelpech)

    Do you have a cache plug-in?

    yes, but even clearing the plugin and browser cache does not change the situation. Strange!

    Thread Starter gabrieldelpech

    (@gabrieldelpech)

    It works fine on my side. Maybe you should check in your page source code if you do see the link to size charts. Maybe the text is hidden somewhere?

    Have you tried in private mode, on a different device or browser, just to make sure it is not cache-related?

    Nothing to do, I tried everything. From other devices, in the source code, I have removed all the custom css that I had inserted, but the button does not appear.
    Unfortunately I can’t show you the site because I’m still in dev mode, otherwise I would have gladly done it.

    I will try again to do some tests, but I see it difficult!

    Thank you for support!

    Plugin Support Hitendra Chopda

    (@hitendra-chopda)

    Hello mrtrufini1,

    Apologies for the late reply.

    I think you need to test your setting again and save it and check it might work for you.

    Or you can share your current settings screenshots so we can configure the same settings at our side and update you if any.

    Best Regards,
    Hitendra & Dotstore Team

    Hello, I have tried everything but still nothing. The settings (as shown in the photos in the link) are the same as before, no changes.
    Unfortunately there is something wrong, but I can’t figure out what.

    Screen: https://we.tl/t-ktWvWW8oG8

    Let me know, thank you!

    Best Regards,
    Tommaso

Viewing 14 replies - 1 through 14 (of 14 total)
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