SiteKit encountered an error

  • Resolved Michael

    (@yeoldemother)


    3 years ago

    Hi

    SiteKit disconnected something in the last couple of days. We’d not made any changes to the site. Now when I click from WordPress into the SiteKit dashboard I get this, which I wonder can someone help with please:

    Cannot read properties of undefined (reading 'load')

    in Script
    in GoogleChartLoader
    in ContextProvider
    in Chart
    in div
    in GoogleChart
    in div
    in div
    in UserDimensionsPieChart
    in div
    in Cell
    in div
    in Row
    in div
    in Grid
    in div
    in div
    in Widget
    in WithWidgetSlug(Widget)
    in DashboardAllTrafficWidget
    in WhenAnalyticsActive(DashboardAllTrafficWidget)
    in WidgetRenderer
    in div
    in Cell
    in WidgetCellWrapper
    in div
    in Row
    in div
    in div
    in Grid
    in WidgetAreaRenderer
    in div
    in WidgetContextRenderer
    in DashboardApp
    in GoogleSitekitDashboard
    in RestoreSnapshots
    in ErrorHandler
    in Root

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Adam Dunnage

    (@adamdunnage)

    Hello and thanks for getting in touch. This is something that we are actively investigating and tracking all findings here.

    To help look into this for you it would be really helpful if you would be able to provide us with the following:

    1. Your Site Health information. You can use this form to share privately if preferred.
    2. Does this happen every time you go to the Site Kit dashboard?
    3. Do you you encounter this when checking from a Chrome browser incognito window?

    Let me know if you have any further questions or insights.

    miladazami

    (@miladazami)

    Hello Sir,

    I have mailed the issue and Site Health Information on the form mentioned above 2 days ago, but neither I have received any email back nor my issue been solved.

    If you could please help me, Sir, I would appreciate you.

    Plugin Support Adam Dunnage

    (@adamdunnage)

    @miladazami thank you for pointing this out. I have replied to you on your topic with further instructions.

    Plugin Support James Osborne

    (@jamesosborne)

    @yeoldemother @miladazami Just to let you know that Site Kit version 1.46.0 has been released, with a solution in place for this error which you initially reported. Can you update to this latest version and confirm that you no longer encounter this when visiting your Site Kit dashboard?

    Thread Starter Michael

    (@yeoldemother)

    @jamesosborne the plugin auto-updated and as you note the errors have gone away. Thanks for looping back, also to @adamdunnage

    Plugin Support James Osborne

    (@jamesosborne)

    Great to hear it, thanks for the update @yeoldemother. Be sure to reach out if you have any further queries.

Viewing 6 replies - 1 through 6 (of 6 total)
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