SiteGround File System issue

  • Resolved sakshale

    (@sakshale)


    4 years, 4 months ago

    I just hit “send to analysis” on twenty files in a Security & Malware Scan.
    They were flagged as critical.
    I believe the problem is simply that they do not belong to the tested website.

    SiteGround’s file systems has subdomains in the same area as the master domain.
    https://www.example.come … /public_html/
    20 critical errors reported in subdomain file system folders
    sub1.example.com … /public_html/sub1/
    1 critical error, that is not included in above list
    sub2.example.com … /public_html/sub2/
    test subdomain — scanner not installed

    You may want to allow an option to not scan certain subfolders.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support amagsumov

    (@amagsumov)

    Hello, @sakshale

    Thank you for your request.

    Yo can re-store quarantined files from the folder:

    YOUR_WEBSITE_ROOT\security-malware-firewall\quarantine

    Speaking of the possibility to add the option that may exclude some folders from scanning, please give us 1-2 days to discuss it with the team.

    Thread Starter sakshale

    (@sakshale)

    Sigh — That was not what I asked about.

    https://www.example.com — is reporting bad files that “belong” to sub1.equoria.com

    sub1.equoria.com doesn’t find anything wrong with those files.

    I have not deleted anything, given that nothing appears to be broken, except your weekly report.

    I will open an internal, non-Wordpress ticket.

    Plugin Support amagsumov

    (@amagsumov)

    Hello, @sakshale

    We’ve already analyzed your files and also didn’t find malware code in them.

    You may find the results here:
    https://cleantalk.org/my/file_analysis

    Thank you.

    Plugin Support amagsumov

    (@amagsumov)

    We also answered to your ticket:
    https://cleantalk.org/my/support

    Thank you.

    Plugin Support sergecleantalk

    (@sergecleantalk)

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 5 replies - 1 through 5 (of 5 total)
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