Siteground Error using Sendinblue SMTP

  • Resolved fantasyprints

    (@fantasyprints)


    2 years, 2 months ago

    Started getting SMTP errors over weekend. I rerun Wizard and it came up with a window saying AUTHENTICATION ERROR “Message”:”Unauthrorized”. I go a new API from SENDINBLUE. But the same message.

    When I run CONNECTIVITY TEST Status is OPEN on all but Service Available says Ajax Error on all.

    Mailer: postsmtp
HostName: fantasyprints.co.uk
cURL Version: 7.66.0
OpenSSL Version: OpenSSL/1.1.1q-fips
OS: Linux c23479.sgvps.net 3.12.18-clouder0 #3 SMP PREEMPT Wed May 25 12:13:20 EEST 2022 x86_64
PHP: Linux 7.4.30 C
PHP Dependencies: iconv=Yes, spl_autoload=Yes, openssl=Yes, sockets=Yes, allow_url_fopen=Yes, mcrypt=No, zlib_encode=Yes
WordPress: 6.0.1 en_GB UTF-8
WordPress Theme: Flatsome
WordPress Plugins: Post SMTP, Admin Columns for ACF Fields, Advanced Custom Fields, FiboSearch - AJAX Search for WooCommerce, Burst Statistics - Privacy-Friendly Analytics for WordPress, Code Snippets, Complianz | GDPR/CCPA Cookie Consent, Custom Post Type UI, Customer Reviews for WooCommerce, Duplicate Page, Editor Cleanup For Elementor, Elementor Pro, Elementor, Envato Elements, Facebook for WooCommerce, Instant Indexing, Fluid Checkout for WooCommerce - Lite, Freesoul Deactivate Plugins, Site Kit by Google, GTmetrix for WordPress, Kadence Blocks – Gutenberg Blocks for Page Builder Features, Klarna Order Management for WooCommerce, Klarna Payments for WooCommerce, Newsletter, SMTP, Email marketing and Subscribe forms by Sendinblue, MailPoet 3 (New), MainWP Dashboard, Rank Math SEO PRO, Rank Math SEO, Seraphinite Accelerator (Full, premium), SiteGround Optimizer, SiteGround Security, WooCommerce Tiered Price Table (Premium), Product Options and Price Calculation Formulas for WooCommerce – Uni CPO (Premium), Advanced Shipment Tracking for WooCommerce, Woocommerce Custom Product Addons, Payment Plugins for Stripe WooCommerce, NextMove Lite - Thank You Page for WooCommerce, WooCommerce PayPal Payments, WooCommerce, Autonami Marketing Automations For WordPress, WP-Sweep, WPC Composite Products for WooCommerce (Premium), WPvivid Backup Plugin, YITH WooCommerce Wishlist
WordPress wp_mail Owner: /home/customer/www/fantasyprints.co.uk/public_html/wp-content/plugins/post-smtp/Postman/PostmanWpMailBinder.php
WordPress wp_mail Filter(s): wp_staticize_emoji_for_email, PostsmtpMailer->get_mail_args
Postman: 2.1.7
Postman Sender Domain (Envelope|Message): fantasyprints.co.uk | fantasyprints.co.uk
Postman Prevent Message Sender Override (Email|Name): No | No
Postman Active Transport: Sendinblue (https://smtp-relay.sendinblue.com:587)
Postman Active Transport Status (Ready|Connected): Yes | Yes
Postman Deliveries (Success|Fail): 432 | 5
Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter fantasyprints

    (@fantasyprints)

    Found cause
    SITEGROUND SECURITY PLUGIN

    Disable Themes & Plugins Editor OPTION to DISABLE

    This fixes the error – I checked other sites and this was DISABLED on the ones that worked

    Not sure why this would cause an issue`

    Plugin Support M Haseeb

    (@haseeb0001)

    @fantasyprints Hi,

    Hope you are doing good.

    yes, sometimes authorize issues users get because of Site security or Mod Security.

    Thanks for updating us.

    Thanks

Viewing 2 replies - 1 through 2 (of 2 total)
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