Siteground CPU high usage

  • Resolved mulberrycrush

    (@mulberrycrush)


    8 years, 2 months ago

    Hi all,

    Need to keep the mods happy, or they will tell me what to do again in a really patronizing tone, no pointing elbows at anyone cl*****. Now let’s stop thinking about moderating this post.

    I have a similar issue as someone else with the hosts Siteground. I have been noticing that the more I have issues with them, the more they tell me to turn off a WP functionality. The mind boggles, they are supposed to be No.1 for WP etc. etc.

    They’re technical help didn’t really help, and being so frustrated with customer services these days I need some advice form the experts. I have been dealing with Sitegrounds support on this issue all day.

    I have been advised that during the night, 3am-6am 12th September, I have about a day’s usage of CPU time in 3 hours. After three or four escalations it turns out a Chinese IP logged in to my WP account and updated a high number of posts, causing the high CPU usage, without updating anything.

    With this in mind, I am still being asked to remove the WP Cron and moderate the heartbeat to prevent high CPU usage. The two issues do not go together, it’s like adding apples and pears.

    I also had logged off yesterday as it was September 11th, so from around 6pm I wasn’t even logged in, my PC was off, all sessions were closed down.

    I am hesitant to disable the WP-Cron or use the heartbeat plugin (though the latter is installed), aren’t these core WP functionality? Is the CPU usage a poor hosting set up, troublesome code from WP or both? I appreciate that WP is always under development, but if WP was bad, which I firmly believe it’s not, why aren’t all WP sites having this issue?

    Siteground also misidentified their own IP’s when diagnosing the issue, I could go on for hours about what they were saying, but I’d rather find out about WP.

    From my point of view, Siteground are just digging for money, WP isn’t as bad as they claim and they are supposed to be a recommended WP host?

    In 19 years of websites and hosting (including owning and moderating forums), the only hosts I have ever had a problem with is Siteground. They can also suspend my account for unless I give them more money. Call me cynical but I call that pretty rubbish, and just another example of British Telecom or Sprint rubbing off on other company policies.

    So, the basics are, are Siteground just a really poor company, or is they’re advice to trim down WP a good idea?

    I dont mind if anyone else whats to tell me about they’re high CPU woes with siteground, though it’s no longer a free world, I’d rather make it an open one.

    Oh, and thanks Siteground – instead of writing content to support my livelihood, it’s been a truly wasted day.

Viewing 4 replies - 16 through 19 (of 19 total)

  • Hello @ivanyordanov-1

    Those are the ids of my tickets. We cannot use websites from 19th Jan

    2070028 20 Jan, 2017

    2077892 25 Jan, 2017

    2068653 19 Jan, 2017

    • This reply was modified 7 years, 10 months ago by astronomitaly.
    Ivan Yordanov

    (@ivanyordanov-1)

    SiteGround Representative

    Hello,

    Please update ticket: 2077892 with the information requested in it – we will investigate the issue further. The reasons for a Timeout can be a lot and quite different – from server-side setting to an application configuration, so we will need to look into your case in more details.

    https://www.shoutmeloud.com/siteground-hosting-cons.html

    Why is this advised on www.remarpro.com ????????????

    Siteground has the best support around, if they can understand/fix the problem of course. I havent been impressedd that they talk about executions, but looking at my charts for example, I can see executions are typical. It’s CPU time (or average execution time per execution) that is the issue with mine. And I only get 50 – 100 visitors per day, which is quite sad.

    I have the same problem here as others. I am not new to hosting as I have had over 300 hosting accounts at one time, never with over-limit issues except where a site is getting 1000s of visitors a day. I have also had no issues hosting 50 sites on a single hosting account. But when I go to Siteground, they can barely keep up a single site on their $15/mo plan. Siteground is good….except for their really low CPU limits.

    I went through all the steps listed above, have read all their articles (e.g. https://www.siteground.com/tutorials/websiteperformance/reduce-executions.htm) which are well written and easy to understand.

    Bots:

    Also if I were Siteground, I would invest in bot/scraper blocking hardware/software as it would be a lot cheaper than advising 1000’s of clients separately, and also realizing that htaccess rules are going to only stop recognizable bots. Bot blocking software is better at blacklisting hard-to-spot bots, IP’s etc…

    Siteground support:

    If you are reading this, dont ask me to tell you my ticket number. I will keep my ticket going till its fixed. But until them I will post here.

    This review of siteground is accurate IME: Great support, but way too low of a limit on cpu time —

    https://www.shoutmeloud.com/siteground-hosting-cons.html

Viewing 4 replies - 16 through 19 (of 19 total)
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